Medical Front Office - Patient Service Specialist

Select Medical • San Diego, CA • 1h ago

Overview

San Diego, California

Job Description

When patients enter our centers we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.

Schedule:

Center Location: 11515 El Camino Real Suite 130, San Diego CA 92130

Type of Employment: Full Time

Hours: Weekdays (7-4 Mon-Thurs, 8-2 Fri)

Compensation: $21.00 - $23.00/hour based on experience

Why Join Us: (benefits for full-time at 32+ hours/week)

Start Strong : Our mentorship and orientation programs ensure a successful transition

Recharge & Refresh: Generous PTO to maintain a healthy work-life balance

Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings

Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the Los Angeles Fair Chance Ordinance.

Responsibilities

We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.In this role, typical responsibilities include the following:

Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit

Schedule patient appointments in person or over the phone

Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team

Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Provide patients with pertinent information about their next appointment as they check out

Respond to requests for information from patients, providers, and coworkers

Qualifications

Minimum Qualifications:

High School Diploma or GED required

1 Year of Medical Office Experience

Preferred Qualifications:

Bilingual (English/Spanish Speaking)

1 Year of Front Desk Experience

Physical Requirements:

Ability to walk, stand, bend, and reach consistently throughout a work day/shift

Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift

Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics

Ability to carry office supplies up to 10lbs

Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction

Ability to speak and hear sufficiently to understand and give directions

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans

Location : Location US-CA-San Diego

Job ID 372043

Position Type Full Time

Experience (Years) 0

Category Administrative - Administrative Services

Company Select Physical Therapy

Min USD $22.00/Yr.

Max USD $23.00/Yr.

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