Operations Manager III

Adecco US, Inc. • Kirkland, WA • 1h ago

Adecco is assisting a local client recruiting for a Operations Manager opportunity in KIRKLAND, WA 98033. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that is an American search engine company. If Operations Manager sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Role Overview

We are seeking an experienced Operations Manager to drive operational excellence, process optimization, and program delivery across internal and vendor-supported teams. This role will focus on improving workflows, analyzing operational performance, managing stakeholders, and implementing scalable solutions that enhance efficiency, customer experience, and business outcomes.

Key Responsibilities

Lead process improvement, workflow optimization, and operational efficiency initiatives.

Create and maintain SOPs, process maps, training materials, and documentation.

Analyze operational data, KPIs, SLAs, and performance trends to identify improvement opportunities.

Develop dashboards, reports, and metrics to measure operational success.

Manage operational projects from planning through execution.

Partner with internal teams and vendors to improve service delivery and drive business outcomes.

Oversee escalations, ticket queues, and issue resolution processes.

Support automation initiatives and identify opportunities to reduce manual effort.

Build strong relationships with stakeholders and provide operational insights and recommendations.

Qualifications

Bachelor's degree or equivalent experience.

5+ years of experience in Operations, Program Management, Business Operations, or Process Improvement.

Strong experience in process optimization, project management, and operational analytics.

Experience managing vendors, stakeholders, and cross-functional teams.

Excellent problem-solving, communication, and analytical skills.

Data Analysis & Reporting , Process Improvement, KPI & SLA Management, Project Management, Stakeholder & Vendor Management, Business Operations, Customer Support Operations.

What's in this Operations Manager position for you?

Pay: $100 - 107 / hr.

Shift: Monday - Friday / 8:00 AM - 5:00 PM PST

Location: KIRKLAND, WA 98033 (Hybrid)

Weekly paycheck

Dedicated Onboarding Specialist & Recruiter Access to Adecco's Aspire Academy with thousands of free upskilling courses.

This Operations Manager is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Operations Manager position and other opportunities in KIRKLAND, WA 98033 apply today!

Pay Details: $107.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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