Summary About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Mountain View inn on Hill AFB. This position provides general office and financial support to lodging management for the small category lodging operations. Responsibilities Performs various management support functions to include preparing general correspondence and budget submissions. Processes all purchase orders and receiving reports in internet based purchasing software. Monitors current projects to ensure delivery of items on order. Prepares lodging time records for payroll processing and assists with payroll discrepancies; tracks labor hours to ensure compliance with Air Force Guidance. Approving official for NAF Government Purchase card (NAF GPC)/Purchase Card (P-Card) Program. Reviews night audit reports and resolves out-of-balance accounts or reports. Works with Guest Service Representatives to fix posting errors. Works directly with guest or unit in collecting fees. Prepares bills. Answers Guest Folio phone inquiries and follow ups. Calls and/or mails correspondence to customers as necessary in order to update accounts. Conducts research to assist NAF Accounting Office (AO) in balancing accounts receivable. Prepares monthly surcharge calculation. Processes daily credit card deposits. Reviews NAF-T reports. Controls petty cash fund. Designated records custodian of lodging files and ADPE. Serves as back-up administrator for the lodging automated data system. Adds, deletes or updates user codes as needed. Adds reports or batches as needed. Updates contract-lodging codes. Updates rates. Adds or changes transaction codes as needed. Coordinates room code changes though AFSVA. Able to verify back ups of the database are occurring successfully (both SQL and tape). Oversees lodging awards program as directed by management, scheduling team socials and working with section manager for appropriate activities. Responsible for monitoring lodging's hospitality training and development programs in accordance with Air Force Lodging standards. Tracks courses required to maintain or earn hospitality certifications which meets Lodging program objectives. Works with section supervisors to determine training needs. Coordinates with the Services training staff for opportunities and creates training calendars for all lodging employees. Schedules employees for training classes and communicates with appropriate managers to ensure employee attendance. Oversees small study groups or self-directed studies as needed to complete lodging courses. Coordinates with Lodging Manager and Assistant Manager to establish and maintain budgets for staff development, incentives and recognition items. Ensures completion of all hospitality training required for certification with the Educational Institute. Coordinates with the Educational Institute to obtain training dates, materials, and instruction plans. Conducts quarterly or other training record reviews and briefs results to lodging management. Assists management with tracking Customer Service trends. Monitors customer feedback and comment cards and schedules remedial or additional training for lodging staff as appropriate. Under direction of management develops schedule to ensure the quality assurance evaluation program is conducted in accordance with AF standards. Responsible for overseeing lodging specific new employee training and regularly briefs lodging management on course schedule, expectations and solicits presenters. Watches and reviews processes and performance in the workplace and adjusts staff development program to address any performance short-comings noted. Forwards list of complete training and staff development to supervisors so their AF Form 623 or AF Form 971 is documented. Performs additional duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12996481 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 07/03/2026 Military Spouse Preference, Outside Applicant Veteran, and Spouse/Widow/Parent of Veteran In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Knowledge of the property management system, sufficient to follow individual funds and specific monies from initiation through expenditure stages to trace discrepancies in the system. Knowledge in the operation of a word processing and accounts receivable program to perform basic functions and print a variety of standardized forms, reports, etc. Requires knowledge of account relationships and relationships with other accounts within the system in order to perform extensive balancing and reconciling of detail and summary accounts. Knowledge of and skills in interpreting and applying regulations, policies, practices, procedures of account relationship and relationship with other account within the system in order to perform extensive balancing and reconciling of detail and summary account. Experience in applying budgeting processes to include addition, subtractions, multiply and divide in all units of measures, using whole numbers, common fractions, decimals, compute rate, ratio and percent and to draw and interpret bar graphs. Must possess basic computer skills and familiar with personnel computer applications such as Windows, MS Word, Excel, Access and Internet to effectively writes reports, business correspondence, procedures manuals, present information and responds to questions from internal/external customers. Ability to communicate with others effectively, both orally and in writing. Basic knowledge of AF Inns NAF and APF budget required. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. This position is not included in a bargaining unit. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.
