Summary As the Prosthetic Clerk of the Prosthetic and Sensory Aids Service (PSAS) at the Southeast Louisiana Veterans Healthcare Center and its outpatient clinics. This position has a high degree of visibility throughout the medical center and the public as a result of direct patient care contact with the veteran population, many of whom are severely disabled. A display of a positive image on behalf of the VA is critical and required. Responsibilities Answers calls; assists with telephone inquiries or directs to appropriate staff member. Posts items issued from stock/inventory and completes the consult for services rendered in the PSAS package. Greets and screens visitors. The Selectee receives Veterans at the front desk and determines what is needed. Maintains all aspects of the orthotic device Finished Room for patient devices. Schedules patients for assigned Orthotic and Prosthetic clinics and sends notifications of appointments to the patient. Prepares any necessary paperwork for completion by clinic practitioners or Prosthetic Representative (s). Completes and utilizes the Orthotic Work Lab (OWL) order system, FLOW system, or other Orthotic and Prosthetic system software required for device product delivery. Receives, reviews, and distributes in-corning mail to appropriate personnel. Assists purchasing agents and clinical staff with packaging and mailing out supplies to Veterans' residence. Provides administrative and clerical support to the PSAS. Uses office automation equipment; computer, word processor, facsimile machines, ADP equipment (keyboard and visual display), calculator, copiers, and telephones to effectively communicate with others. Work Schedule: Monday- Friday; 7:30am-4:00pm; subject to change based on the needs of the facility. Virtual: This is not a virtual position. Position Description/PD#: Prosthetic Clerk (OA)/PD07587A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Must pass pre-placement evaluation Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: "Please see physical requirements list under Qualification Section" Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. Candidates may be advanced without time restriction to positions up to GS-5 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non temporary competitive appointment. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Skill in the use of a computer, copier, scanner, fax machine, and other office equipment. Effectively use the following software: MS Office (Word, Excel, Outlook, Internet Explorer, PowerPoint, One Note). Skilled in the use of the organization and function of the programs to effectively refer visitors, telephone calls, and mail. Communicate effectively (verbally and in writing) with a variety of staff, patients, and visitors. Recognize sensitive and confidential issues and to manage these with utmost discretion and diplomacy, and have knowledge of the strict confidentiality maintained for the program OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Substitution of 4 years of education above high school (transcripts required). . OR, Combination: Applicants may also combine education and experience to qualify at this level. Combination of Specialized experience as described above and education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. Physical Requirements: The work of the Selectee is primarily sedentary. There is some walking, standing, bending and carrying of items up to 25 lbs. such as equipment and supplies, files equipment provided to beneficiaries within Prosthetic & Sensory Aids. The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
