Job Description:
The Home Medical Equipment Coordinator is responsible for the intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. Acting as a key liaison among referral sources, providers, patients, and internal service lines, this role ensures accurate documentation, verifies medical necessity, and maintains clear communication throughout the order process. The coordinator manages patient orders from start to finish, including reviewing referrals, coordinating deliveries, and providing essential patient education. They also facilitate one-on-one equipment set-ups or fittings, ensuring patients and caregivers are properly instructed on the use, care, and safety of the equipment provided. If in a Field / Delivery role the coordinator is responsible for making timely deliveries of Home Medical Equipment (HME) products and supplies to customers.
Schedule: Monday - Friday
Hours: 8:30am - 5:00pm
Essential Functions
Delivers exceptional customer service by promptly responding to phone calls, emails, chats, and in-person inquiries; accurately triages and routes communications to appropriate departments or staff.
Coordinates patient intake and order processing by gathering referral information, entering data into the EMR, verifying insurance or self-pay status, and supporting discharges in collaboration with hospital liaisons and case managers.
Manages the delivery and fulfillment of medical equipment and supplies by selecting appropriate delivery methods, coordinating with staff, and ensuring timely setup in both clinical and home settings.
Provides one-on-one patient support, including equipment education, fittings, and ensuring selections align with physician orders; processes POS transactions, receives payments, and coordinates delivery or pickup.
Collaborates across departments to ensure seamless service delivery, maintains strong internal and external relationships, and demonstrates problem-solving and compliance knowledge, including Medicare/Medicaid billing and privacy regulations.
Audits casework and reports to identify trends, correct data, and support continuous improvement; assists with special projects and cross-functional initiatives.
Maintains productivity standards, obtains insurance eligibility using phone and online tools, and translates diagnoses into ICD-9/ICD-10 codes while ensuring compliance with billing and privacy regulations.
Delivers exceptional customer service by promptly responding to phone calls, emails, chats, and in-person inquiries; accurately triages and routes communications to appropriate departments or staff.
Coordinates patient intake and order processing by gathering referral information, entering data into the EMR, verifying insurance or self-pay status, and supporting discharges in collaboration with hospital liaisons and case managers.
Manages the delivery and fulfillment of medical equipment and supplies by selecting appropriate delivery methods, coordinating with staff, and ensuring timely setup in both clinical and home settings.
Provides one-on-one patient support, including equipment education, fittings, and ensuring selections align with physician orders; processes POS transactions, receives payments, and coordinates delivery or pickup.
Collaborates across departments to ensure seamless service delivery, maintains strong internal and external relationships, and demonstrates problem-solving and compliance knowledge, including Medicare/Medicaid billing and privacy regulations.
Skills
Customer Service
Order Entry & Processing
Communication
Interpersonal Skills
Patient Care
Referral Management
Telephone System Proficiency
Computer Literacy
Medical Equipment Knowledge
Group Problem Solving
Required Qualifications
Demonstrated experience in customer service and patient care, with a focus on professionalism, empathy, and responsiveness.
Proven ability to work independently with strong self-motivation, accountability, sound judgment, and adaptability in team-oriented environments.
Excellent verbal, written, and interpersonal communication skills, with the ability to interact effectively with diverse individuals and follow verbal and written instructions.
Strong attention to detail, accuracy, and dependability in managing documentation and multiple responsibilities, supported by effective organizational and time management skills.
Proficient in basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
Experience working with home or durable medical equipment
Demonstrated proficiency in auditing casework
Proficient Experience independently reviewing reports to identify trends and correct data
Demonstrated proficiency translating diagnoses into ICD-9/ICD-10 codes
Field/Delivery Positions: Current driver's license insured and reliable transportation, and an acceptable driving record. (will be verified)
Preferred Qualifications
Experience Coordinating office operations and administrative tasks
Continuous improvement experience
Proven ability to take initiative and lead or coordinate group efforts
Project Management experience
Physical Requirements
Ongoing need for employee to see and read information, labels, assess patient needs, identify HME equipment and supplies.
Frequent interactions with both patients/customers and /or patient care providers, and employees that require employee to communicate verbally and in writing as well as hear and understand spoken information, customer/patient needs, and issues, quickly and accurately.
Hearing/Listening, Manual Dexterity
Interact with others requiring the employee to communicate information.
Operate computers and other office equipment requiring the ability to move fingers and hands. See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment
Campus/Field Physical Requirements
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.
Frequent computer use and typing for documenting patient care; accessing needed information; dialing in settings on equipment; changing filters; and threading of connectors and other equipment accessories.
Bending to retrieve, lift, and carry supplies and equipment. Expected to utilize full range of movement in doing so. Typically includes items of varying weights, up to and including heavy items up to 70 lbs.
Need to stand and walk to assist with distributing supplies and equipment.
Pushing/pulling all @types of HME/Respiratory equipment including 02 cylinders and hospital beds and other heavy items.
Often required to set up equipment in crowded apartment buildings and rooms (full of furniture, equipment, power cords on the floor, etc).
Need to ascend and descend multiple flights of stairs or uneven surfaces to access patients/customers in their homes.
Expected to be able to squat/kneel to install HME equipment in the home.
Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
Location:
Homecare - Woods Cross
Work City:
Woods Cross
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$20.07 - $28.59
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
