Sr Manager - Amex Offers Marketing Operations
New York, NY, United States(Hybrid)
Job Description
Amex Offers Marketing Operations (AOMO), part of Amex Offers Digital Media (AODM) is a global organization that sits within Membership Portfolio Services (MPS) within the US Consumer Services Business. MPS is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.
AOMO is Marketing Operations center of excellence within AODM with the charter of driving high quality, customer-first marketing that accelerates business growth through optimized go-to-market solutions and the development of best-in-class mar tech products & processes.
This role will report to the Director, Amex Offers MarOps Solutions and lead one analyst. This position will be responsible for the strategic consultation, enablement, and execution of US Amex Offers campaigns, as well as operational reporting and process optimization to drive business outcomes.
Responsibilities
Primary responsibilities include:
Manage the onboarding process for US Amex Offers, ensuring the successful set-up, execution, and delivery of offers within the Amex Offers Ecosystem.
Provide strategic campaign consultation and solution design to partners across Merchant, Consumer, Small Business, and other enterprise customers, balancing business objectives with operational considerations to achieve goals.
Manage operational reporting, including tracking, analyzing, and communicating key performance indicators. Translate data into meaningful insights and leadership reporting, identifying opportunities and driving business outcomes. Additionally, own the Amex Offers tracker and other supporting reporting documents, ensuring data accuracy and effective stakeholder communication.
Lead and develop a direct report focused on reporting and Amex Offers execution, fostering an environment that promotes growth, accountability, collaboration, and execution excellence.
Manage offer enablement and delivery for enterprise campaigns and heat moments, partnering with Sales, Go to Market, and other key stakeholders.
Identify and implement process improvements and operational efficiencies, partnering with Product teams on enhancements to accelerate speed to market, increase capacity and maintain high quality.
Qualifications
Minimum Qualifications:
Proven project management skills with a strong focus on process excellence and track record of driving results.
Excellent relationship management, collaboration, and influence management skills.
Strong analytical and reporting skills, with experience translating data into actionable business insights.
Ability to adjust quickly to shifting priorities, manage multiple workstreams, and operate in a dynamic, fast-paced environment.
Operational mindset- Process-oriented with excellent attention to detail to drive flawless execution.
Strong verbal and written communication skills.
Strategic and innovative thinker with the ability to problem solve and challenge existing approaches.
Comfort with and ability to understand, at a high level, capabilities and technical systems.
Collaborative team player with positive attitude.
A passion for leading and developing colleagues.
Preferred Qualifications:
Prior experience in Marketing Operations and/or specifically offer execution.
Working familiarity with AI applications.
Direct people leadership experience.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.?
Job Info
Job Identification 26010035
Job Category Marketing
Posting Date 06/29/2026, 02:58 PM
Apply Before 07/13/2026, 10:00 PM
Degree Level Bachelor's Degree
Job Schedule Full time
Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid)
Salary Range $103750 - $174750 annually + bonus + benefits
Career Area Marketing
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