Customer Service Representative

Sherwin-Williams • Cleveland, OH • 3h ago

POSITION OVERVIEW:

As an employee of the Product Support E-Business Team, you will be the primary point of contact with end-users, retailers and internal employees for questions and concerns about our products. Employees must own the necessary skills to communicate with customers effectively and efficiently through three main channels: phones, emails, and live chat, while maintaining a positive attitude and demonstrating empathy when needed. Product Support employees are accountable for consistently doing the right thing for our customers, and ensuring actions that drive success in pursuing a world class customer service experience. Employees play a key role in customer retention and gathering critical feedback to improve our products.

As an employee of this team, you must also be able to demonstrate expertise in Sherwin-Williams architectural product lines. You must also be comfortable in making product recommendations and offering product guidance, while also assisting with various facets of our online account systems and procedures. Growth in this role will include increasing competence in understanding the part the team plays in interconnecting with various teams and departments within the company.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life ... with rewards, benefits and the flexibility to enhance your health and well-being

Career ... with opportunities to learn, develop new skills and grow your contribution

Connection ... with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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