Account Manager

Wolters Kluwer • Indianapolis, IN • 2h ago

About the Role:

The Account Manager for Wolters Kluwer (WK) Safety & Surveillance is accountable for retention of strategic healthcare clients, identifying and closing new revenue opportunities, and developing expansion opportunities within the hospital or healthcare system. The Account Manager will build client relationships at the executive level and will demonstrate the value of our clinical surveillance system, pharmacy productivity solutions, including IVWF and drug diversion detection

Responsibilities:

Develops and executes a strategy to retain revenue within existing Sentri7 Drug Diversion and/or IVWF accounts.

Establishes executive-level, trusted advisor relationships with hospitals and health systems.

Gains a deep understanding of the assigned accounts and maps account and decision makers to effectively execute on retention strategy.

Proactively identifies and closes new revenue opportunities for professional services, add-on interfaces, and reconfiguration efforts.

Uncovers and qualifies opportunities for expansion of additional modules within a hospital or health system, and introduces the local Sales Director to manage the close of the opportunities.

Maintains accurate forecasts, and provides management with regular updates related to retention and new revenue opportunities within assigned accounts.

Manages the customer relationship and reinforces the value of the Wolters Kluwer solution set through consistent execution of the Account Management model.

Maintains extensive knowledge of competition and how to effectively compete against them at an executive level in the healthcare organization.

Acts with a sense of urgency to drive and close renewal opportunities.

Employs a customer-focused, action-orientated approach to achieve a high level of customer satisfaction.

Works in a team environment to support the success of all team members.

Ensures customer expectations and obligations are fulfilled by driving effective working relationships cross-functionally, in particular with the sales, implementation, marketing/product management, and product support teams.

Reports and updates the business on customer issues, and provides closed loop feedback to customers.

Compiles and presents customer input for product roadmap to Product Management.

Seeks to continuously enhance knowledge of Wolters Kluwer products and develops a working knowledge of complementary and competitive products and services.

Partners with Marketing to understand the competitive landscape and develops talking points and polished responses to competitive threats, including EMR vendors.

Gathers and creates best practices for implementing and using our products to be disseminated to customers through content, conversations, and presentations.

Represents Wolters Kluwer within the industry by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends, and general business and financial acumen through various sources and initiatives.

Leverages the Wolters Kluwer Health product portfolio and existing relationships as part of a comprehensive renewal strategy.

Skills:

Communication: Excellent verbal and written communication skills.

Negotiation: Strong negotiation skills for setting terms and closing deals.

Product Knowledge: Solid understanding of the organization's products or services.

Sales Strategy: Ability to design and implement targeted sales strategies.

CRM Expertise: Advanced use of CRM software for account management.

Problem-Solving: High proficiency in resolving complex customer issues.

Analytical Skills: Strong analytical skills for tracking and adapting sales performance.

Relationship Building: Exceptional ability to build and maintain long-term client relationships.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$71,300.00 - $124,500.00 USD

This role is eligible for Commission.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Similar Jobs

Entry Level Vehicle Service Specialist

Valvoline • Westfield, IN • 6min ago

Management & Administrative

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, part-time workers, veterans, career changers-who have al...

6min ago

Go to Apply

Project Manager

State of Indiana • Greenfield, IN • 22min ago

Management & Administrative

Project Manager Date Posted: Jun 29, 2026 Requisition ID: 480001 Location: Greenfield, IN, US, 46140 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the sta...

22min ago

Go to Apply

Customer Service Associate - Avon

Indiana Farm Bureau Insurance • Avon, IN • 38min ago

Management & Administrative

Description Responsibilities: Takes incoming phone calls and answers customer questions. Handles any walk-in customers. Collects payments. Makes policy changes. Assists with claims paperwork that is requested by the clai...

38min ago

Go to Apply

Senior National Account Manager

Indeed • Indianapolis, IN • 2h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

2h ago

Go to Apply

Regional Supply Chain Manager-Autocovers

Latham, The Pool Company • Plainfield, IN • 3h ago

Management & Administrative

Make a SPLASH with Latham Pool Products! At Latham Pool Products, we don't just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and...

3h ago

Go to Apply

CIVILIAN PAY TECHNICIAN (HELP DESK)

Defense Finance and Accounting Service • Indianapolis, IN • 4h ago

Management & Administrative

Summary Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information...

4h ago

Go to Apply

Branch Operations Manager

Raymond James Financial, Inc. • Greenwood, IN • 4h ago

Management & Administrative

Responsibilities Performs back-up for all operational functions as required by workloads and absences. Works directly with home office personnel to coordinate branch-home office workflow. Completes self-audit of branch p...

4h ago

Go to Apply

Manager VPN with AI & Digital Operations

Lumen • Indianapolis, IN • 4h ago

Management & Administrative

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud,...

4h ago

Go to Apply

Receptionist

American Senior Communities • Indianapolis, IN • 8h ago

Management & Administrative

Description Rosewalk Village in Indianapolis is now hiring a full-time Receptionist! Bring your heart to work! Caring people make the difference at American Senior Communities! Compassion, Accountability, Relationships a...

8h ago

Go to Apply

Customer Service Supervisor

Ollie's Bargain Outlet • Mooresville, IN • 1d ago

Management & Administrative

Description Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)