FT Assistant Manager Customer Service

Hannaford • Keene, NH • 3h ago

Category/Area of Expertise: Retail Operations

Job Requisition: 531157

Address: USA-NH-Keene-481 West Street

Store Code: Store 08163 Front End (5151638)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

Ensure department associates are properly trained by certified trainers.

Maintain solid communication in the department, the store, and throughout the organization through the utilization of the Cash Office/Front End Communication Board and Task Management.

Observe and ensure compliance with company sanitation, safety, and food safety standards.

Observe and follow all company policies and established procedures. Support and comply with all company safety standards.

Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.

Ensure that all of the various @types of sales transactions and media accepted by the

store are handled in strict accordance with established company policies and procedures

including full compliance with any legal requirements.

Supervise the effective operation of the office/service desk/kiosk/front end/bottle room

(if applicable) to include cleanliness, customer service, and accurate transactions.

Secure office and front-end cash drawers at all times when leaving it unattended;

protect company assets at all times.

Have a total understanding of labor and productivity reports, scheduling, and ordering.

Follow all Front End department standard practices to ensure efficient operations.

Assist in conducting performance appraisals and service observations in accordance with

company standards.

Maintain a neat, well-groomed personal appearance at all times and follow company

personal appearance policy.

Perform cashier and/or bagging functions, as needed.

Perform service desk/kiosk and bookkeeper associate functions, as needed.

Assist in special projects and perform other functions as assigned by supervisor.

QUALIFICATIONS

A high school graduate or equivalent preferred.

Strong understanding of store operations and merchandising techniques preferred.

Effective communication, customer service, and selling skills.

Must have effective interpersonal and organizational skills. Desire and ability to lead and manage a team.

Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

Strong problem solving skills.

Must meet minimum age requirements.

Physical Requirements

Ability to use computers and other communication systems required, performing all job functions.

Perform repetitive hand and arm motions.

Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.

Pull or push up to 75 lbs. on occasion.

Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.

Stand 100% of the time with occasional walking short distances.

Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator.

Lift and carry up to 15lbs occasionally.

Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.

Meet established volume activity standards for the position.

Have sufficient visual activity to check ID cards, checks, invoices and other written documents.

PREFERRED REQUIREMENTS

Promote customer goodwill by role modeling and providing high standards in customer service.

Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary to hold associates accountable to company standards. Foster a positive and inclusive environment to all associates.

Assist in managing the Front End operations in accordance with established department standard practices.

Assist in managing work schedules to effectively maintain customer service standards and meet associates' personal needs.

Fully utilize all Standard Practice Train Aids, Reference Documents, and Training Materials to train and develop associates to meet the departmental needs. Keep all yearly certification up to date.

Use good judgment in the delegation, assignment, and follow-up required for the efficient performance of the department as outlined on the Assignment Sheets.

Supervise performance of all duties and responsibilities of all Front End associates.

Assist the Manager of Customer Service in ensuring compliance with all Anti-Money Laundering regulations and training.

Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Salary range is between $ 18.95 - $27.25 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Similar Jobs

PT Deli Sales Associate

Hannaford • Rindge, NH • 6d ago

Retail & Hospitality

Category/Area of Expertise: Retail Operations Job Requisition: 509213 Address: USA-NH-Rindge-752 Route 202 Store Code: Store 08180 Deli (5150832) Hannaford Supermarkets started out as a fresh produce vendor in Portland,...

6d ago

Go to Apply

Assistant Store Manager

Staples • Keene, NH • 1w ago

Retail & Hospitality

Assistant Managers drive sales, services and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solution...

1w ago

Go to Apply

FT Assistant Deli Sales Manager

Hannaford • Brattleboro, VT • 1w ago

Retail & Hospitality

Category/Area of Expertise: Retail Operations Job Requisition: 509048 Address: USA-VT-Brattleboro-896 Putney Road Unit 5 Store Code: Store 08397 Deli (5151147) Hannaford Supermarkets started out as a fresh produce vendor...

1w ago

Go to Apply

Retail Merchandiser - Peterborough, NH

SRS Merchandising • Peterborough, NH • 2w ago

Retail & Hospitality

Retail merchandising support in the Peterborough, NH area. This is a 1099 independent contractor role - not W-2 employment. Work is as-needed gig scheduling; hours and project frequency vary by client, market, and season...

2w ago

Go to Apply

Junior Buyer #26-13456

US Tech Solutions • Keene, NH • 2w ago

Retail & Hospitality

$16-$17 per hour Keene, NH Contract Duration: 6 Months with possible extension Job Description: Client is seeking a detail-oriented and proactive Technical Buyer to join their procurement team. The Technical Buyer will p...

2w ago

Go to Apply

Retail Events and Party Host

Michaels • Keene, NH • 3w ago

Retail & Hospitality

Store - KEENE, NH Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by...

3w ago

Go to Apply

Administrative Coordinator

Kelly Services • Keene, NH • 3h ago

Management & Administrative

Position: Administrative Coordinator Location: Keene, NH Type: Full-Time Pay Rate: $18.50 per hour Schedule: 8:00am-4:30pm Monday-Friday Position Summary Join our dynamic merchandising and pricing team as an Administrati...

3h ago

Go to Apply

Administrative Coordinator

Kelly Services • Keene, NH • 3h ago

Management & Administrative

3h ago

Go to Apply

MRI Tech

Health Advocates Network • Keene, NH • 10h ago

Hospital & Medical

Benefits We Offer: Comprehensive health, prescription, dental, vision, life, and disability plans Competitive pay rates Referral opportunities ? Refer a friend & Cash in! Travel reimbursement and per diem allowances...

10h ago

Go to Apply

RN - CCU

Health Advocates Network • Keene, NH • 10h ago

10h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)