Licensed Retiree Benefits Advisor

Alight • Orlando, FL • 2h ago

**Responsibilities:

Ability to consistently provide a world class experience at all customer touchpoints Maintain active resident health (and life if required) insurance license, or ability to renew license prior to start date, and any riders required by state (Med Sup/Illness/Critical Care) Ability to pass AHIP and annual carrier certifications Knowledge of Medicare Advantage, Medicare Supplement, and prescription drug plans Willingness to learn about DSNP plans as well as Special Election Periods (Low Income Subsidy and Medicaid) for Retirees to be enrolled outside of the traditional Annual Enrollment Period Ability to identify Medicare prospects needs using a needs analysis based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plans Enroll retirees compliantly and efficiently by reading scripting verbatim Meet and/or exceed key performance indicators Handle inbound customer service calls as well as outbound dialing by providing accurate and complete information to retirees with the intent of enrolling the customer in the appropriate plan based on their specific needs Responsible for making outbound calls to warm leads with the intent of scheduling appointments or completing an appointment with a participant Actively manage all appointments to follow up with a prospect Respond to voicemails within 24 business hours Monitor the internal chat and respond in a timely fashion to any questions or requests Deliver a consistently positive customer experience in a highly ethical and professional manner Strong computer skills, Microsoft Office proficiency, experience using multiple screens is a plus Capable of absorbing new information and adapting to new processes and programs rapidly Ability to process a wide range of complex details and articulate in simple terms to customers with varying levels of knowledge and education Adhere to call center performance metrics, including customer satisfaction, compliance, and sales productivity.

**Required Experience:

High school degree or equivalent 2 years of experience in consultative sales and/or customer service, preferably in a call center or high-volume environment Aptitude for understanding details of Medicare insurance and complying with all CMS regulations No contracting restrictions as related to carriers and/or previous employers. Release documents are required if previously sponsored by carriers or other companies

**To be successful, you will need the following skills:

Medicare sales and/or insurance sales Time management and self-discipline, ability to multitask Accountability and be open-minded to constructive criticism Effective communication including strong written and verbal communication skills, interpersonal skills, active listening, as well as conflict resolution and decision-making skills Independent thinker and take initiative in a virtual call center environment Strong computer skills, Microsoft Office proficiency, experience using multiple screens is a plus Desire to learn, ability to self-study, and absorb new information and processes rapidly Capable of spending extensive time on the phone making outbound calls and receiving inbound calls consecutively daily Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education Performance accountability: Effectively manage call volume, meet AHT expectations, and maintain low offline time to ensure productivity and efficiency **

Alight

Go to Apply

Share this job

Similar Jobs

(USA) Backroom Associate - Sam's Club

Walmart • Kissimmee, FL • 12min ago

Position Summary... What you'll do... Maintains and processes shipments for the Club in accordance with Company policies and procedures by developing and posting delivery schedules compiling and organizing receiving repo...

12min ago

Go to Apply

customer service

Family Dollar • Eatonville, FL • 4h ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

4h ago

Go to Apply

Senior Systems Engineer - Information Technology

Lockheed Martin • Orlando, FL • 4h ago

IT & Engineering

Description: WHAT WE'RE DOING Rotary and Mission Systems' Training, Logistics and Simulation (TLS) business is Lockheed Martin's center of excellence for training and logistics products and services, serving the U.S. mil...

4h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Orlando, FL • 4h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

4h ago

Go to Apply

Customer Service Associate

Walgreens • Winter Park, FL • 4h ago

Management & Administrative

4h ago

Go to Apply

Continuous Improvement Manager (CIM)

International Paper • Orlando, FL • 7h ago

Management & Administrative

Job Description Position Title: Continuous Improvement Manager Pay Rate : $101,000 - $134,600 (USCORE) Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimatel...

7h ago

Go to Apply

Warehouse Worker

Aerotek • Apopka, FL • 8h ago

Manufacturing & Warehouse

Job Title: Warehouse Reach Truck Operator Job Description This role supports daily warehouse and distribution operations by safely operating a Crown reach truck, handling materials, and using warehouse systems to move, s...

8h ago

Go to Apply

Security Officer Unarmed Patrol Driver Clearance Required

Allied Universal • Orlando, FL • 8h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

8h ago

Go to Apply

Security Officer Patrol Driver with Active Clearance

Allied Universal • Orlando, FL • 8h ago

Management & Administrative

8h ago

Go to Apply

Senior Lead Commercial Auto Banking Relationship Manager

Wells Fargo • Orlando, FL • 10h ago

Finance, Accounting & Banking

About this role: Wells Fargo is seeking a Senior Lead Commercial Banking Relationship Manager to join our Commercial Auto business. Learn about the career areas and lines of business at www.wellsfargo.com/careers . In th...

10h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)