Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people. With our global scale and deep expertise, you'll do meaningful work, grow your career and make a real impact. Together, we're improving health and improving lives.
Strategic Account Manager, Client Success
Labcorp is seeking a remote Strategic Account Manager, Client Success to join our team.
Responsibilities:
Support a diverse portfolio of key accounts account portfolio of clients, which means nurturing and managing the growth, profitability, retention, and satisfaction
Build and maintain lasting professional relationships with Labcorp | Invitae's clients
Partner with Sales in proactive key account management
Support the account renewal process test utilization by, driving performance, growth, expanding the use of Labcorp | Invitae's products and services, and maximizing retention
Support onboarding key accounts and lead generation
Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products, services, and policies
Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey ensuring success in collaboration with the Team Lead and cross functional teams, as needed
Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story
Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches
Support Labcorp | Invitae's revenue generation through timely implementations and tracking account health of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets
Work collaboratively with cross functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance and Engineering
Develop planning and solutions based on specific challenges involved. May work with employers, brokers, channel partners and health plans in partnership to create strategies and plans
Minimum Requirements:
Associate's Degree.
2 or more years of experience in account management or client services role with healthcare providers.
Preferred Requirements:
Bachelor's Degree.
Additional Job Standards:
Proficiency using Salesforce, Power Point, Microsoft
Experience working in healthcare, handling PHI, understanding of HIPAA guidelines, life sciences, or biotech
Excellent written and verbal presentation skills
Engaging interpersonal skills with ability to develop relationships with a broad range of stakeholders
10-20% travel to conferences, client meetings, benefit fairs trainings etc.
Understanding of how to upsell and identify expansion opportunities for all assigned clients to drive revenue
Ability to prioritize and manage multiple tasks with ability to escalate and share learnings with leadership and team members
Prior experience in client implementation
Presentation skills and business acumen with the ability to lead discussions
Experience running reports and analyzing data to support customer needs
Analytical and problem-solving skills to influence and obtain buy-in on recommendations
Invitae, now part of Labcorp, is seeking a motivated and self-driven individual to join its Strategic Account Manager, Client Success team. In this role, you will support our highest potential clinician customers at major academic institutions and large health systems, as well as other strategically important key accounts. As part of our Commercial Team, you will work closely with your teammates in Sales to ensure the best possible customer experience with Labcorp | Invitae. The customers you will support may have complex workflows across all clinical areas: oncology, cardiology, neurology, and pediatrics. You will also help support these accounts by providing top-tier onboarding, training, and ongoing educational support to new and key accounts.
Application Window: Application window will close on July 3, 2026.
Pay Range : $75,000 - $90,000 annually
All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please?click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .?
LI-DZ1
LI-REMOTE
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility. (Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .
