Consumer Banking Relationship Specialist (Relationship Banker)

Bank OZK • Columbus, GA • 17h ago

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times

Essential Job Functions

Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.

Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.

Open and service deposit accounts.

Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.

Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.

Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.

Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.

Actively promote teamwork, leading by example and taking initiative to assist others.

Provide backup and assistance to other retail banking roles and locations, as necessary.

Model and champion the Bank's standards for exceptional customer service.

Enthusiastically support the bank's values and mission.

Display a high degree of integrity, trustworthiness, and professionalism at all times.

Complete all essential training timely.

Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.

Maintain consistently good punctuality and attendance to work.

Adhere to all Bank policies, procedures, and guidelines.

Knowledge, Skills & Abilities

Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)

Knowledge of bank policies and procedures

Critical thinking and communication skills

Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition

Ability to demonstrate confidence and act as a trusted advisor

Ability to communicate effectively both verbally and in writing

Ability to demonstrate team player approach, capable of thriving in a continually changing environment

Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail

Ability to work without close supervision

Ability to maintain confidentiality

Ability to follow policy and procedure including safety and security procedures

Ability to travel to other work locations (e.g., training, staffing shortages), as needed

Skill in using computer and Microsoft Office applications necessary to perform essential job functions

Basic Qualifications

High school diploma or equivalent required; bachelor's degree preferred

1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required

Basic knowledge of personal finance and household budgeting required

Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred

Experience in retail customer service and/or sales preferred

NMLS preferred (required for lending activities)

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

LI-RB1

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Similar Jobs

Consumer Banking Manager ( South Georgia Market)

Regions Bank • Columbus, GA • 1w ago

Finance, Accounting & Banking

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place...

1w ago

Go to Apply

Financial Management Specialist

U.S. Special Operations Command (Army) • Fort Benning, GA • 2w ago

Finance, Accounting & Banking

Summary About the Position: This is a Financial Management Specialist position with 75th Ranger Regiment at Fort Benning, GA. Responsibilities Evaluates and recommends modifications to automated finance, accounting, and...

2w ago

Go to Apply

Game Tech

Stars and Strikes • Columbus, GA • 12min ago

IT & Engineering

Arcade Technician As a Stars and Strikes Arcade Technician, you will work with the Arcade Manager to ensure that the arcade and games are maintained to the highest standards. Arcade Technicians will provide mechanical an...

12min ago

Go to Apply

Industrial Maintenance Technician

Aerotek • Columbus, GA • 19h ago

Legal & Paralegal

Industrial Maintenance Technician Pay up to 34 per hour Job Description Responsible for ensuring the reliability, performance, and safety of production equipment and facility systems. This role supports both day-to-day m...

19h ago

Go to Apply

Patient Services Coordinator-LPN

CenterWell • Columbus, GA • 21h ago

Hospital & Medical

Become a part of our caring community The Patient Services Coordinator-LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination...

21h ago

Go to Apply

Clean Line Mechanic 2nd Shift (Onsite)

RTX Corporation • Midland, GA • 1d ago

Manufacturing & Warehouse

Date Posted: 2026-06-26 Country: United States of America Location: US-GA-MIDLAND-MPC ~ 8801/8987 Macon Rd ~ BLDG MPC Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizen...

1d ago

Go to Apply

Afterhours Utilization Management Representative III

Elevance Health • Columbus, GA • 1d ago

Management & Administrative

Afterhours Utilization Management Representative III Location : This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This...

1d ago

Go to Apply

Athletic Trainer

Amergis • Fort Benning, GA • 1d ago

Amergis Healthcare Services is currently seeking a dedicated and skilled Athletic Trainer to join the U.S. Army's rapidly expanding Holistic Health and Fitness (H2F) program: Position: This is more than just an athletic...

1d ago

Go to Apply

Sales Development Manager

Camping World • Salem, AL • 2d ago

Management & Administrative

Camping World is seeking a Sales Development Manager to join our growing team. As a Sales Development Manager, you will be a key contributor to our enterprise-wide sales initiative. We are looking for someone with a prov...

2d ago

Go to Apply

Traveling Industrial Electrician

Tradesmen International, Inc. • Columbus, GA • 2d ago

Legal & Paralegal

Description Tradesmen International is immediately hiring experienced Traveling Industrial Electricians for projects located in the Minden, LA area . This is a first shift opportunity, and the pay rate is $35/hour based...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)