Member Services Coordinator/Administrative Assistant

Robert Half • Milford, MA • 3h ago

Description

We are looking for a Member Services Coordinator/Administrative assistant to support member-facing operations and deliver responsive, detail-oriented service from our Franklin, Massachusetts office. This position focuses on keeping records accurate, communicating program and group information clearly, and helping members navigate day-to-day requests. The ideal candidate brings strong administrative skills, a customer-first mindset, and the ability to manage data and documentation with care.

Responsibilities:

Guide new members through the onboarding process, helping them get established quickly and accurately within the organization.

Update and organize website materials, member-facing documents, and communications received from internal teams and outside partners.

Maintain member records in company systems, ensuring information remains current, complete, and reliable.

Support product database upkeep by reviewing model details and placing items in the correct status and category classifications.

Respond to member inquiries and assist with service-related issues, including requests tied to backorder cancellations.

Enter and compile promotional reporting data to support review of campaigns, trends, and operational performance.

Help coordinate and participate in member meetings, events, and shows by preparing materials and supporting logistics.

Provide administrative assistance across the team and handle general office tasks as business needs require.

This role is 60% Administrative Assistant/40% Member Services Coordinator

For immediate consideration please reach out to me ASAP. Eric Lebow 508-205-2127

Requirements

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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