Vehicle Specialist

Northwest Bank • Warren, PA • 5h ago

PA0736 Administration Center

Job Description

The Vehicle Specialist is responsible for working with Indirect lending, retail branches, customers, dealerships and motor vehicle departments to ensure the perfection of liens, collection of chargebacks and processing of totaled vehicle claims; resolving title and lien issues, and tracking the status of titles and UCC-1s.

Essential Functions

Partner with third party vendors and agencies

Review and send customer correspondence

Ensure accuracy of information

Master departmental policies and procedures

Provide exceptional customer service

Resolve title and lien issues

File state title work and create UCC-1 filings as applicable

Track the status of titles and UCC-1s until lien is perfected

Verify the accuracy of state issued titles and coordinating corrections when needed

Work knowledge of reports available from within e-title system.

Provide excellent customer and business unit support service

Maintain knowledge of job specific products and services

Interact as appropriate with other business units within the bank

Manage work queues/workflows

Identify and resolve customer service issues

Process Letter of Guarantees for totaled vehicles

Process title transfer and registration requests

Follow-up on e-title and papering unperfected liens to ensure lien position is recorded and perfected

Partner with customers, attorneys, insurance companies and the collections department, where applicable with regards to title issues, insurance claims and totaled vehicles

Work with Indirect lending, retail branches, customers, dealerships and motor vehicle departments to insure the perfection of liens

Administer dealer chargeback process

Ensure service levels are met

Recommend improvements to procedures

Review appropriate departmental records and processes

Ensure total quality of work preformed

Recommend quality control enhancements

Maintain a working knowledge of Dealer Services LOS and all associated platforms

Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Qualifications

High School Diploma or equivalent preferred

3 - 5 years related banking/lending experience preferred

2 - 6 years customer service experience preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

A t Northwest, we're here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.

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