Summary The incumbent serves as an administrative staff resource to the regional Mobile Prosthetic & Orthotic Care (MoPOC) program, which is a VHA Office of Rural Health Enterprise-Wide Initiative. The incumbent's duty station is at any approved MoPOC site within the VA enterprise. The incumbent's administrative responsibilities include planning, organizing, and coordinating the activities of the MoPOC clinicians under the direction of the MoPOC Program Manager. Responsibilities Major Duties include, but not limited to: Performs clerical, administrative and technical program support work for the service. Monitors clinical productivity by tracking numbers and complexity of patient encounters. Performs timekeeping duties for the service. Communicates effectively both verbally and in writing with individuals from a variety of backgrounds. Handles conflict and problems in dealing with customers, constructively and appropriately. Works both independently and as a member of a team. Types a variety of documents into final form, ensuring correct grammar, spelling, punctuation, format and style. Utilizes a computer and administrative software to build and manage clinics. Utilizes a range of software applications (i.e., Word, Excel, Outlook, etc.) to prepare correspondence. Plans, organizes, and establishes priorities while meeting time constraints. Maintains an automated system of program-specific data to track suspense dates on project milestones, progress reports, funding accomplishments, compliance strategies, etc. Coordinates incoming data from a variety of sources including the electronic health record and verbal communications. Performs other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday through Friday; 7:30am-4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)- Prosthetics and Sensory Aids Department/PD10196A and PD10195A Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/30/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Applicants must submit documentation verifying that they meet time-in-grade requirements in accordance with federal regulations. Human Resources will not review or access official personnel records to determine eligibility if supporting documentation is not provided. Failure to submit required documentation will result in an ineligible rating. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Typing Proficiency Requirement (all grades):This position requires the skills of a qualified typist. In addition to meeting the experience listed below, you must be able to @type at least 40 words per minute. All candidates MUST provide a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test. All candidates must submit documentation of his/her typing proficiency with their application package to clearly indicate the number of words @typed per minute. You may qualify based on your experience as described below: GS-6 (Developmental): Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative support; Collecting, compiling and tracking data and information; Processing documents and reports; Monitoring clinical productivity; Establishing, updating and maintaining office files and records; Performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; Timekeeping duties; Answering telephones, referring visitors, and providing information. GS-7 ( Full-Performance Level): Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Maintain professional communications with a broad range of individuals including leaders and clinicians, patients, vendors, other clinical staff, and VA staff at all levels of the organization. Requires recognition of the different functions and motivations of various employees and groups in health care delivery systems; Ability to communicate effectively to present information, gather information, present recommendations, and/or coordinate services. Requires a knowledge of the current Microsoft Office applications in use by the Medical Center (including Word, Excel, PowerPoint, Access, Teams, and Outlook), for the purposes of word processing, data collection, reporting, presenting, scheduling, and conducting communications; Requires knowledge of the software suites FLOW3, PowerBI, Vista, PROD Vista Scheduling GUI, and CPRS for the purposes of data collection, patient care, cost tracking, and for monitoring specified metrics; Must be knowledgeable of the software MACC3.0 for cost accounting and evaluating workload to run recurring, canned reports. Permanent Employee Status: If you are unsure if you have permanent employee status to be considered for this position, you can verify your status by referring to Box 24 on your most recent SF-50. The box must have a 1 or 2 in order to be considered for this position. Basis for Selection: Selections for positions will be based on the objective evaluation of the candidates' total qualifications for the position. "Qualifications" means the combination of experience, training, education, skills, knowledge, abilities, personal characteristics, and merit factors deemed to be pertinent to successful performance. You will be rated on the following Competencies for this position: Accountability Attention to Detail Clerical Communications Computer Skills Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Manages and Organizes Information Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. The incumbent may need to lift prosthetic supplies and components weighing up to 20 pounds several times per day. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
