Operations Manager Residential

WM • Cicero, IL • 1h ago

I. Job Summary

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

II. Essential Duties and Responsibilities

Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties

Meet with new frontline employees daily to ensure consistent communication and support of onboarding

Provide timely and consistent touchpoints with frontline employees.

Regular review of best practices to enhance daily performance

Focus on understanding and progress of frontline employee career goals

Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success

Actively practice and seek feedback on coaching conversations.

Lead by example to ensure safety practices are paramount with each employee and

Teaching and developing an understanding of the WM Way

Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

Documents and maintains records required by regulatory agencies such as the Department of Transportation.

Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.

Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications

A. Required Qualifications

Associate's Degree (accredited) or in lieu of a degree,

High School Diploma (accredited) and two (2) years of relevant work experience.

Must be at least 18 years of age and

Legally eligible to work in the country where the position is located

Driver's License Valid Driver's License Upon Hire

B. Preferred Qualifications

Successful completion of the WM Operations Manager Trainee program

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this on-site position is $74,580 - $105,422. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

In addition, this role is eligible for 15% OMIP bonus.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Go to Apply

Share this job

Similar Jobs

Operations Manager

Amazon • Markham, IL • 1h ago

Management & Administrative

Description Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operati...

1h ago

Go to Apply

Operations Manager

CVS Health • Flossmoor, IL • 1h ago

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

1h ago

Go to Apply

AI Outcome Customer Engineer, Forward Deployed Engineering

Google • Chicago, IL • 3h ago

Management & Administrative

AI Outcome Customer Engineer, Forward Deployed Engineering corporatefare_ Google place New York, NY, USA; Chicago, IL, USA Advanced Experience owning outcomes and decision making, solving ambiguous problems and influenci...

3h ago

Go to Apply

AI Sales Specialist, Business Services, Google Cloud

Google • Chicago, IL • 3h ago

Management & Administrative

AI Sales Specialist, Business Services, Google Cloud corporatefare_ Google place New York, NY, USA; Atlanta, GA, USA; +10 more; +9 more Advanced Experience owning outcomes and decision making, solving ambiguous problems...

3h ago

Go to Apply

AI Program Manager, P&C

Cisco • Chicago, IL • 3h ago

Management & Administrative

The application window is expected to close on: 06/28/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . Location Preferred: US Remote; EMEA Remote...

3h ago

Go to Apply

Part-Time Administrative Assistant

Baird & Warner • Chicago, IL • 4h ago

Management & Administrative

About Baird & Warner Real Estate Behind every great company is a culture created by the professionals who work there. It's what has earned Baird & Warner a Top Workplace designation from the Chicago Tribune ten t...

4h ago

Go to Apply

Senior Business Analyst,Sales Operations-International Acceptance

Capital One • Chicago, IL • 6h ago

Management & Administrative

Senior Business Analyst,Sales Operations-International Acceptance Summary: As a Senior Business Analyst in Sales Operations for International Acceptance (IA) at Discover Global Payment Network (GPN), you will apply your...

6h ago

Go to Apply

Mechanical Senior Cost Manager / Quantity Surveyor - Korean Speaking

Turner & Townsend • Chicago, IL • 6h ago

Management & Administrative

Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resou...

6h ago

Go to Apply

AdTech Software Engineering Manager - (Chicago - Hybrid) - FreeWheel

Comcast • Chicago, IL • 6h ago

Management & Administrative

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers a...

6h ago

Go to Apply

ADMINISTRATIVE ASSISTANT

City of Chicago • Chicago, IL • 6h ago

Management & Administrative

Description: BID/JOB ANNOUNCEMENT ADMINISTRATIVE ASSISTANT Civilian Office of Police Accountability (COPA) Investigations Unit Number of Positions: 1 Starting Salary: $51,936.00 This position is open to current AFSCME BI...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)