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ServiceNow Software Engineer

General Dynamics Information Technology • Fort Meade, MD • 2h ago

Req ID: RQ222887

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: None

Job Family: Software Engineering

Skills:

Documentations,ServiceNow Platform,Software Solutions

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of War's mission to keep our country safe and secure.

The Pegasus program is a collaborative coalition partnership between the Five Eyes (FVEY) military nations that consists of Australia, Canada, New Zealand, United Kingdom, and the United States. The program's objective is to provide a wide array of information sharing capabilities (email, phone, video, and chat) to enable a variety of contact options for FVEY coalition warfighters promoting consistent and seamless collaboration opportunities at both a national and international level.

We are seeking qualified candidates to operate and maintain Pegasus, which directly support US military forces and US Coalition members with critical war planning and warfighting capabilities. The Pegasus team will test, deploy, operate, sustain, and maintain all Pegasus networks, services, and applications.

Responsibilities:

Engineer, administer, configure, and maintain the ServiceNow platform, including incident, problem, change, request, knowledge, and CMDB modules.

Support upgrades, patches, and platform performance tuning.

Create, modify, and manage form layouts, lists, business rules, client scripts, UI policies, and workflows.

Ensure data integrity, accuracy, and compliance with organizational standards.

Troubleshoot and resolve ServiceNow issues and user requests.

Work with process owners to improve and automate workflows.

Maintain documentation for configurations, processes, and standard operating procedures.

Support integration of ServiceNow with external systems (APIs, MID servers, etc.).

Monitor platform security roles, access controls (ACLs), and user permissions.

Provide end-user support and training as needed.

Required Qualifications:

3+ years of experience required.

BA/BS degree - may substitute additional years of experience.

Must possess and maintain a SECRET Clearance.

Must meet DoW 8570 requirements and be eligible for IAT level II (Security+ or equivalent) access.

Must have solid understanding of common IT infrastructure services to include DNS, DHCP, and troubleshooting connectivity issues.

Must have active CSA ServiceNow Certification.

Preferred Qualifications:

Experience supporting multinational customers preferred.

Experience with user, administrative and service account creation, and management.

Experience with direct customer support for both internal and external customers.

Experience with implementing and maintaining systems documentation.

Experience with developing training for both internal and external customers.

Experience with ServiceNow, MECM, and Exchange technologies.

The likely salary range for this position is $75,650 - $102,350. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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