Senior Account Manager

MetLife • Omaha, NE • 4h ago

Description and Requirements

The Team You Will Join

Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

Account Managers play a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as supporting our sales partners with internal and external pre- and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.

Key Responsibilities

Own a 2-5K lives book of business, serving as the primary contact for broker inquiries, escalations, and service delivery.

Partner with internal teams to resolve issues, ensure renewals, and drive profitability, persistency, and overall account performance.

Identify and support cross-sell, re-enrollment, and growth opportunities in collaboration with Account Executives and Underwriting.

Lead client and broker meetings (including renewals and stewardship), providing insights, recommendations, and consultative guidance on benefit plans.

Monitor service performance, deliver data-driven insights, and execute targeted marketing/education efforts to enhance engagement and value.

Required Qualifications

5+ years of industry experience in account management or customer service within fast-paced, complex environments

Strong knowledge of group benefits products, including plan design, features, and claims processes

Customer-focused with a proven ability to drive results and satisfaction

Excellent communication, relationship-building, presentation, and problem-solving skills

Ability to obtain required Life, Accident & Health license within 90 days and travel in the local market (up to 25%)

Preferred Qualifications

Hold State Life, Accident and Health license

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $78,000 - $104,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's [1] #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

References

Visible links https://www.metlifecareers.com/ml/GreatPlaceToWork

Equal Employment Opportunity/Disability/Veterans

MetLife maintains a drug-free workplace.

MetLife

Go to Apply

Share this job

Similar Jobs

Wireless Sales Manager - W2847/W1671

OSL Retail Services • Bellevue, NE • 5h ago

Management & Administrative

Overview Ready to take your sales career to the next level? As aTeam Leadyou'll play a vital role in advancing sales objectives, developing a skilled team of Mobile Experts, and ensuring that customers receive outstandin...

5h ago

Go to Apply

Purchasing Agent

Veterans Affairs, Veterans Health Administration • Omaha, NE • 5h ago

Management & Administrative

Summary This position serves as a Purchasing Agent for the Logistics Service within the VA Health Care System performing work to acquire supplies, services, and construction by purchase, rental, or lease through (a) deli...

5h ago

Go to Apply

Administrative Assistant - Service (OM)

Thompson Solutions Group • Omaha, NE • 10h ago

Management & Administrative

Administrative Assistant - Service (OM) Summary Title:Administrative Assistant - Service (OM) ID:2041 Location:Omaha, NE Department:Service More about this job > Description About Thompson Solutions Group Thompson Sol...

10h ago

Go to Apply

Sr Lifecycle Marketing Manager

PenFed Credit Union • Omaha, NE • 11h ago

Management & Administrative

Job Overview PenFed is hiring a (Hybrid) Sr. Lifecycle Marketing Manager at our Omaha, Nebraska Service Center. This role leads lifecycle strategy and program execution to increase member activation, deepen product engag...

11h ago

Go to Apply

Customer Service

Hy-Vee Food Stores • Papillion, NE • 1d ago

Management & Administrative

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting o...

1d ago

Go to Apply

Sr. Procurement Specialist

Conagra Brands • Omaha, NE • 1d ago

Management & Administrative

Reporting to the Procurement Insights & Analytics Manager, you will partner with cross-functional Supply Chain, Information Technology, and Finance resources, along with Enterprise Procurement category management tea...

1d ago

Go to Apply

Administrative Assistant

Robert Half • Omaha, NE • 1d ago

Management & Administrative

Description We are looking for an Administrative Assistant to provide essential coordination and clerical support for a busy tax-focused team in Omaha, Nebraska. This Contract position plays an important role in keeping...

1d ago

Go to Apply

Customer Service Specialist

Sodexo • Omaha, NE • 2d ago

Management & Administrative

Customer Service Specialist Location: LIED TRANSPLANT - 48013004 Workdays/shifts : Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process. Employment Type: Pa...

2d ago

Go to Apply

Design Project Manager

Insight Global • Omaha, NE • 2d ago

Management & Administrative

Job Description Insight Global is seeking a Design Project Manager for a growing engineering consulting client focused on complex facility design and delivery. This person will be supporting large-scale industrial and li...

2d ago

Go to Apply

Entry-Level Civil Engineer - Data Center

Olsson • Omaha, NE • 3d ago

Management & Administrative

Company Description We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, a...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)