Bank Operations Specialist

Commerce Bank • Missouri, Missouri • 14h ago

Apply (https://commercebank.wd1.myworkdayjobs.com/en-US/CommerceJobs/job/MO---Kansas-City-DowntownPlaza---Kansas-City---KC-Downtown-Trust-Building-922-Walnut-64106/Bank-Operations-Specialist_38116/apply)

remote @type

Hybrid

locations

MO - Kansas City Downtown/Plaza - Kansas City - KC Downtown Trust Building (922 Walnut) (64106)

time @type

Full time

posted on

Posted Today

job requisition id

38116

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Hourly: $21.40 - $27.65 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to provide staffing coverage for a variety of business units across the division.

Work Schedule

Monday - Friday 8:00 AM - 5:00 PM, will vary periodically due to assignment (i.e.: 7:30 AM - 4:30 PM), day shift only

Essential Functions

Perform temporary assignments in operational business units such as Card Security or Disputes, Loan Servicing, Account Maintenance & Support, Deposit Services, and others as assigned

Respond to incoming calls, manage online account inquiries and troubleshoot technical issues

Navigate a multitude of internal systems to accomplish daily tasks

Engage professionally with both internal and external customers

Examine processes and procedures for improvement suggestions

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Basic knowledge of the banking industry

Ability to routinely learn new support functions

Ability to utilize a technical aptitude that allows for quick learning company systems, platforms and products

Ability to utilize discretion for when to escalate issues appropriately

Ability to identify workflow or process improvements to increase efficiency

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel, Teams, SharePoint and Outlook

Education & Experience

Associate's degree or equivalent combination of education and experience required

3+ years financial services or related experience required

1+ year customer service experience required

1+ year bank operations experience preferred

*Hybrid Schedule: M inimum of 2 days per week on site, with the ability to increase as needed for BU support assignments

**Level of role is determined by knowledge, experience, skills, abilities, and education

LI-DK1

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time

About Us

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes' Best Midsized Employers, Forbes' Best Employers for Women, and Korn Ferry's Engaged Performance Award. You'll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce) Inclusion at Commerce How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.

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