Account Support Analyst- Broker Experience - SES

Highmark Health • Atlanta, GA • 5h ago

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This role on the Broker Experience team, within Sales Enablement Solutions, supports producers by providing comprehensive assistance. May provide assistance with standard and/or non-standard tasks related to broker onboarding, commission coding and discrepancies, broker overpayments and portal maintenance. The incumbent will interact with producers, clients, and sales representatives to ensure seamless service, leveraging foundational knowledge and developing higher-level skills, and makes independent contributions to projects.

ESSENTIAL RESPONSIBILITIES

Load and maintain group information and benefit files. (20%)

Interact and provide support activities to Account Managers and/or Sales Executives. (20%)

Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)

Handle error management and ensure files are corrected. (20%)

Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)

May assist with training new employees. (10%)

Other duties as assigned or requested.

EXPERIENCE

Required

1 years of relevant, progressive experience in the area of specialization.

Preferred

Experience in health care, insurance or sales

SKILLS

Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level benefit/operational/implementation knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.

Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes.

Demonstrates basic knowledge in the systems utilized for client quoting, maintenance, setup, and implementation. Applies this knowledge to drive system enhancements, process improvements, and the testing of new functionalities.

Ability to manage multiple tasks and priorities

Strong communication skills- written and verbal

Demonstrated problem solving skills

Self-motivated and ability to work with minimal direction

Knowledge of Highmark products, services, and processes

EDUCATION

Required

High School/GED

Preferred

Associates

LICENSES or CERTIFICATIONS

Required

None

Preferred

Producer License- Accident & Health

Language (Other than English):

None

Travel Required:

None

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based or Remote Position

Physical work site required

Frequently

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$23.16

Pay Range Maximum:

$35.88

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J282653

Similar Jobs

Senior Social Worker

Veterans Affairs, Veterans Health Administration • Atlanta, GA • 4min ago

Hospital & Medical

Summary Senior Social Worker in mental health positions at our Atlanta VAMC with the Social Worker Service Line. Responsibilities The Senior Social Worker selected for this position will need to have experience that demo...

4min ago

Go to Apply

Supervisory Management & Program Analyst

Veterans Affairs, Veterans Health Administration • Smyrna, GA • 4min ago

Management & Administrative

Summary This position is assigned to the Enrollment Eligibility Division (EED), Health Eligibility Center (HEC), Smyrna, GA. The Health Eligibility Center is responsible for support of the Veteran' health care eligibilit...

4min ago

Go to Apply

Registered Nurse - Community Care

Veterans Affairs, Veterans Health Administration • Atlanta, GA • 9min ago

Hospital & Medical

Summary Atlanta VA Medical Center is seeking a highly motivated Registered Nurse experienced as a Community Care Coordinator to join our Nursing team. Specializing in the Community Care environment. Delivers fundamental...

9min ago

Go to Apply

Fall Co-Op - Nondestructive Inspection (NDI) - Marietta (56971)

Applied Technical Services, Inc. • Marietta, GA • 1h ago

Position Type CO-OP Description Title: Fall Co-Op - Nondestructive Inspection (NDI) Start/End Date: August 2026 through December 2026 Pay Rate: $18.00/per hour. Overtime available for 40+ hour weeks Location: Multiple lo...

1h ago

Go to Apply

Warehouse Supervisor

TreeHouse Foods, Inc. • Forest Park, GA • 1h ago

Manufacturing & Warehouse

Employee Type: Full time Location: GA Forest Park Job Type: Supply Chain Logistics Job Posting Title: Warehouse Supervisor About Us: TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages...

1h ago

Go to Apply

Registered Nurse Navigator

PruittHealth • Stockbridge, GA • 2h ago

Hospital & Medical

NURSE NAVIGATOR Join the PruittHealth family, where the health and safety of our workforce is our top priority! We're not only committed to your career, we're committed to the health and safety of all our nurses. Now is...

2h ago

Go to Apply

Licensed Practical Nurse

PruittHealth • Fairburn, GA • 2h ago

Hospital & Medical

LICENSED PRACTICAL NURSE Shift: 7p-7a Join the PruittHealth family, where the health and safety of our workforce is our top priority! We're not only committed to your career, we're committed to the health and safety of a...

2h ago

Go to Apply

Loan Review Officer Sr

UMB Bank • Atlanta, GA • 3h ago

Finance, Accounting & Banking

As a member of the Corporate Risk Department of UMB Financial Corporation, the Loan Review Officer (LRO) Sr. is responsible for execution of the internal loan review program for UMBFC and its subsidiaries with the purpos...

3h ago

Go to Apply

Consumer Services Specialist (Remote)

UMB Bank • Atlanta, GA • 3h ago

Management & Administrative

We are currently hiring for our next call center class that will start Monday, August 3rd, 2026 . The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationship...

3h ago

Go to Apply

Medical Coding Auditor

CenterWell • Atlanta, GA • 4h ago

Hospital & Medical

Become a part of our caring community The Medical Coding Auditor extracts clinical information from a variety of medical records and assigns appropriate procedural terminology and medical codes (e.g., ICD-10-CM, CPT) to...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)