Account Support Analyst- Broker Experience - SES

Highmark Health • Hartford, CT • 4h ago

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This role on the Broker Experience team, within Sales Enablement Solutions, supports producers by providing comprehensive assistance. May provide assistance with standard and/or non-standard tasks related to broker onboarding, commission coding and discrepancies, broker overpayments and portal maintenance. The incumbent will interact with producers, clients, and sales representatives to ensure seamless service, leveraging foundational knowledge and developing higher-level skills, and makes independent contributions to projects.

ESSENTIAL RESPONSIBILITIES

Load and maintain group information and benefit files. (20%)

Interact and provide support activities to Account Managers and/or Sales Executives. (20%)

Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)

Handle error management and ensure files are corrected. (20%)

Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)

May assist with training new employees. (10%)

Other duties as assigned or requested.

EXPERIENCE

Required

1 years of relevant, progressive experience in the area of specialization.

Preferred

Experience in health care, insurance or sales

SKILLS

Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level benefit/operational/implementation knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.

Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes.

Demonstrates basic knowledge in the systems utilized for client quoting, maintenance, setup, and implementation. Applies this knowledge to drive system enhancements, process improvements, and the testing of new functionalities.

Ability to manage multiple tasks and priorities

Strong communication skills- written and verbal

Demonstrated problem solving skills

Self-motivated and ability to work with minimal direction

Knowledge of Highmark products, services, and processes

EDUCATION

Required

High School/GED

Preferred

Associates

LICENSES or CERTIFICATIONS

Required

None

Preferred

Producer License- Accident & Health

Language (Other than English):

None

Travel Required:

None

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based or Remote Position

Physical work site required

Frequently

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$23.16

Pay Range Maximum:

$35.88

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J282653

Similar Jobs

General Maintenance & Flooring Services Technician

CBRE Government and Defense Services • Middletown, CT • 25min ago

Retail & Hospitality

Description General Summary The General Maintenance & Flooring Services Technician is responsible for performing a wide range of facility maintenance, repair, and light construction tasks across assigned sites. This...

25min ago

Go to Apply

General Maintenance & Flooring Services Technician

CBRE Government and Defense Services • East Hartford, CT • 25min ago

Retail & Hospitality

25min ago

Go to Apply

Warehouse Shipping Specialist

Connecticut Packaging Materials, Inc • South Windsor, CT • 27min ago

Manufacturing & Warehouse

Role Summary The Warehouse Shipper is responsible for ensuring the right materials are packed and shipped to client specifications to support CPMs clients and growth objectives. This role is responsible for orchestrating...

27min ago

Go to Apply

Accounts Receivable Supervisor/Manager

Robert Half • Meriden, CT • 2h ago

Finance, Accounting & Banking

Description AR Operations Manager (PERMANENT, FULL TIME) Location: Meriden, CT Salary: $80,000 - $100,000 annually, based on experience, + benefits We are seeking a hands-on, highly organized AR Operations Manager for a...

2h ago

Go to Apply

Loan Review Officer Sr

UMB Bank • Hartford, CT • 2h ago

Finance, Accounting & Banking

As a member of the Corporate Risk Department of UMB Financial Corporation, the Loan Review Officer (LRO) Sr. is responsible for execution of the internal loan review program for UMBFC and its subsidiaries with the purpos...

2h ago

Go to Apply

Consumer Services Specialist (Remote)

UMB Bank • Hartford, CT • 2h ago

Management & Administrative

We are currently hiring for our next call center class that will start Monday, August 3rd, 2026 . The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationship...

2h ago

Go to Apply

Medical Coding Auditor

CenterWell • Hartford, CT • 3h ago

Hospital & Medical

Become a part of our caring community The Medical Coding Auditor extracts clinical information from a variety of medical records and assigns appropriate procedural terminology and medical codes (e.g., ICD-10-CM, CPT) to...

3h ago

Go to Apply

Fiscal/Administrative Assistant

State of Connecticut, Department of Administrative Services • Wethersfield, CT • 3h ago

Management & Administrative

Fiscal/Administrative Assistant Purchasing & Accounts Payable Recruitment # 260623-1317AR-001 Location Wethersfield, CT Date Opened 6/24/2026 12:00:00 PM Salary $67,629 - $86,052/year*(New state employees start at mi...

3h ago

Go to Apply

Sr. Finance Director, Oracle Health

Oracle • Hartford, CT • 4h ago

Hospital & Medical

Job Description Sr. Finance Director, Oracle Health Description Serves as a financial advisor and business partner. Ensures that global business processes and practices are followed in providing accurate financial analys...

4h ago

Go to Apply

Staff Accountant

Robert Half • Longmeadow, MA • 4h ago

Finance, Accounting & Banking

Description Our client in Longmeadow, Massachusetts is seeking a detail-oriented Staff Accountant for a contract opportunity. This role is ideal for an accounting professional with strong analytical skills who enjoys sup...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)