Account Support Analyst- Broker Experience - SES

Highmark Health • Saint Paul, MN • 6h ago

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This role on the Broker Experience team, within Sales Enablement Solutions, supports producers by providing comprehensive assistance. May provide assistance with standard and/or non-standard tasks related to broker onboarding, commission coding and discrepancies, broker overpayments and portal maintenance. The incumbent will interact with producers, clients, and sales representatives to ensure seamless service, leveraging foundational knowledge and developing higher-level skills, and makes independent contributions to projects.

ESSENTIAL RESPONSIBILITIES

Load and maintain group information and benefit files. (20%)

Interact and provide support activities to Account Managers and/or Sales Executives. (20%)

Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)

Handle error management and ensure files are corrected. (20%)

Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)

May assist with training new employees. (10%)

Other duties as assigned or requested.

EXPERIENCE

Required

1 years of relevant, progressive experience in the area of specialization.

Preferred

Experience in health care, insurance or sales

SKILLS

Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level benefit/operational/implementation knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.

Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes.

Demonstrates basic knowledge in the systems utilized for client quoting, maintenance, setup, and implementation. Applies this knowledge to drive system enhancements, process improvements, and the testing of new functionalities.

Ability to manage multiple tasks and priorities

Strong communication skills- written and verbal

Demonstrated problem solving skills

Self-motivated and ability to work with minimal direction

Knowledge of Highmark products, services, and processes

EDUCATION

Required

High School/GED

Preferred

Associates

LICENSES or CERTIFICATIONS

Required

None

Preferred

Producer License- Accident & Health

Language (Other than English):

None

Travel Required:

None

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based or Remote Position

Physical work site required

Frequently

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$23.16

Pay Range Maximum:

$35.88

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J282653

Similar Jobs

Sales Manager - Hilton Minneapolis

Hilton • Minneapolis, MN • 7min ago

Management & Administrative

Job Identification: 211285 Job Category: Sales and Marketing Job Schedule: Full time Salary $63,000-$65,500/USD/Salary Equal Opportunity Employer EOE, including disability/vets Exceptional Hospitality Starts with You Pic...

7min ago

Go to Apply

Remote Employment Immigration Attorney

Beacon Hill Staffing Group • Saint Paul, MN • 8min ago

Legal & Paralegal

Job Duties Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. A well-regarded mid-size immigration practice is seeking an experienced associate to join its employment-based,...

8min ago

Go to Apply

Contract Specialist

Sevita • Edina, MN • 9min ago

SUMMARY As a Contract Specialist for the Corporate legal team, you will work alongside corporate attorneys and corporate paralegals and be part of a broader legal team. You will collaborate with the procurement team to p...

9min ago

Go to Apply

Wireless Retail Sales Associate -W1786

OSL Retail Services • Eagan, MN • 10min ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $16.50/hour base pay and uncapped commission! Employees earn $19.50/hour just hitting minimum expectations and top perf...

10min ago

Go to Apply

Counsel - Corporate Litigation and Legal Shared Services

Travelers Insurance Company • Saint Paul, MN • 10min ago

Legal & Paralegal

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the...

10min ago

Go to Apply

Sales Manager- Public Sector- Minnesota & Iowa

HD Supply • Minneapolis, MN • 11min ago

Management & Administrative

Preferred qualifications Candidates should be located within or near the Minneapolis/Iowa territory. Demonstrated experience selling or leading teams within MRO (Maintenance, Repair, and Operations) and Janitorial/Sanita...

11min ago

Go to Apply

Diagnostic Radiologic Technologist-Computed Tomography (CT)

Veterans Affairs, Veterans Health Administration • Minneapolis, MN • 48min ago

Hospital & Medical

Summary This incumbent's principal responsibilities are to perform Computerized Transaxial scan procedures (CT or CAT scans) exams for the patients and is part of the group of Diagnostic Radiologic Technologists at the M...

48min ago

Go to Apply

Consumer Services Specialist (Remote)

UMB Bank • Saint Paul, MN • 3h ago

Management & Administrative

We are currently hiring for our next call center class that will start Monday, August 3rd, 2026 . The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationship...

3h ago

Go to Apply

Loan Review Officer Sr

UMB Bank • Saint Paul, MN • 4h ago

Finance, Accounting & Banking

As a member of the Corporate Risk Department of UMB Financial Corporation, the Loan Review Officer (LRO) Sr. is responsible for execution of the internal loan review program for UMBFC and its subsidiaries with the purpos...

4h ago

Go to Apply

Medical Coding Auditor

CenterWell • Saint Paul, MN • 4h ago

Hospital & Medical

Become a part of our caring community The Medical Coding Auditor extracts clinical information from a variety of medical records and assigns appropriate procedural terminology and medical codes (e.g., ICD-10-CM, CPT) to...

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)