Access Associate Senior - Ambulatory Access Operations

University of Virginia • Lynchburg, VA • 19h ago

Make a meaningful impact?on?the front line of patient access and experience. As an Access Associate Senior at UVA Health, you play a critical role in ensuring patients receive seamless, compassionate entry into care across a complex and high-performing academic medical system.???The Access Associate Senior role may be available to be hybrid work-from-home after 6 months.

?The starting base rate for this role is $19.50/hr. Individual compensation will be?determined?by the selected candidate's?previous?work experience, education, and/or experience,?we?also offer a $3,500 sign on bonus which requires a?2-year?commitment?to UVA Health.??

The Role ?

In this high-impact position, you will serve as a trusted access expert across multiple clinical settings, supporting patient intake, registration, scheduling, and financial clearance functions. Your ability to adapt quickly,?maintain?accuracy, and provide outstanding service will directly influence both patient experience and operational efficiency.?

On any given day, you may:?

Perform? patient registration, insurance verification, and demographic updates ?with?a high level?of accuracy?

Coordinate and manage? appointment scheduling ?across a variety of specialty and primary care services?

Communicate directly with patients and families,?providing? clear guidance on processes, expectations, and next steps ?

Collaborate with clinical teams, providers, and fellow access staff to? resolve complex scheduling or registration challenges ?

Maintain composure in a? fast-paced, high-volume environment ?while prioritizing both patient care and compliance standards?

This role demands strong judgment, adaptability, and a patient-centered mindset, as you will be stepping into diverse workflows and?cross functioning?teams?while upholding UVA Health's?high standards?of excellence.?

? Why UVA Health

?UVA Health is a nationally recognized academic health system where?access?professionals play a vital role in delivering coordinated, high-quality care. This position offers the opportunity to broaden your?expertise?across multiple service lines while contributing to a system known for innovation, quality, and patient-centered care.?

Be part of a? leading academic medical center ?recognized for advancing clinical care, research, and education?

Work in a? Magnet-designated environment ?that values collaboration, accountability, and professional growth?

Gain exposure to? diverse clinical specialties and operational workflows , accelerating your career development in patient access and revenue cycle operations?

Join a team committed to? exceptional patient experiences , where access is seen as the first and most critical step in the care journey?

Contribute to a health system that continuously invests in? process improvement, digital tools, and patient access innovation ?

Collaborate with experienced leaders and colleagues who prioritize? mentorship, teamwork, and continuous learning ?

This role is strategically important as UVA Health continues to expand access across the region, ensuring patients receive?timely, efficient, and compassionate entry into care.?

MINIMUM REQUIREMENTS

Education: High School Diploma required Associates degree preferred.

Experience: 2 years relevant experience. Access Associates fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.

Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.

The pay range for this role is $19.50 - $29.55 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

Paid Time Off, Long-term and Short-term Disability, Retirement Savings

Health Saving Plans, and Flexible Spending Accounts

Certification and education support

Generous Paid Time Off

UVA Health (https://jobs.virginia.edu/why-uva-health) is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-medical-center-6344000) rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's (https://jobs.virginia.edu/uva-childrens) is named by 2023-2024 U.S. News & World Report (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-childrens-hospital-PA6344000) as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment (https://eocr.virginia.edu/notice-non-discrimination-and-equal-opportunity) .

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