Patient Services Dir ESRD - 32 Hours Per

Comagine Health • Murray, UT • 1h ago

Patient Services Director

Remote | .80 FTE | ESRD Network Operations

Comagine Health is a national,nonprofit,health care consulting firm. We work collaboratively with patients,providers,payers and other stakeholders to reimagine,redesign and implement sustainable improvements in the health care system.

As a trusted,neutral party,we work in our communities to address key,complex health and health care delivery problems. In all our engagements and initiatives,we draw upon our expertise in quality improvement,care management,health information technology,analytics and research.

We invite our partners and communities to work with us to improve health and redesign the health care delivery system.

About the Role

The Patient Services Director (PSD) serves as the primary advocate and point of contact for dialysis and transplant patients,providers,and stakeholders throughout the ESRD Network region. This highly visible leadership role oversees patient grievance and complaint resolution,patient engagement initiatives,emergency preparedness activities,and behavioral health improvement efforts while ensuring compliance with CMS and ESRD Network requirements.

This position is budgeted for 32 hour per week - benefits eligible. The pay range is adjusted for the .80 FTE.

The PSD collaborates closely with patients,dialysis providers,transplant centers,state survey agencies,professional organizations,and community partners to improve patient experiences and outcomes across the kidney care continuum.

Key Responsibilities

Serve as the primary contact for patient grievances,complaints,access-to-care concerns,facility concerns,and requests for technical assistance.

Lead and manage case review activities,ensuring compliance with CMS and ESRD Network requirements.

Track,analyze,and report case review data while monitoring provider responses to recommendations and corrective actions.

Collaborate with the Medical Review Board (MRB) and Quality Improvement Director (QID) on clinical aspects of case review and quality improvement initiatives.

Direct all patient engagement activities,including:

Patient Advisory Council (PAC)

Facility-level Patient Subject Matter Experts (PSMEs)

Patient participation in coalitions and quality improvement activities

Lead all emergency preparedness and response activities for the ESRD Network region.

Serve as liaison to dialysis providers,transplant programs,state survey agencies,patient organizations,and professional associations.

Manage outreach,education,technical assistance,and stakeholder engagement activities.

Oversee all activities focused on improving behavioral health outcomes for dialysis patients.

Collect,analyze,and report data to support quality improvement,patient engagement,and outreach initiatives.

Develop and deliver education based on identified trends and patient needs.

Responsible for improving depression treatment rates Network-wide

Qualifications

Required

Master s Degree in Social Work (MSW)

Minimum six (6) years of social work experience in a medical or mental health setting

Strong knowledge of patient advocacy,care coordination,and healthcare systems

Experience using Microsoft Office applications,including Word,Excel,and PowerPoint

Exceptional written,verbal,presentation,and interpersonal communication skills

Ability to manage multiple priorities and build productive relationships with diverse stakeholders

Preferred

Clinical Social Work License (LCSW or equivalent)

Bilingual in English and Spanish is highly preferred.

Dialysis,nephrology,or transplant experience

Experience working with CMS,federal and state regulatory agencies,or

healthcare quality improvement organizations

Knowledge of public health education,measurement,and data-driven improvement methodologies

What You ll Bring

Passion for improving the lives of patients with kidney disease

Strong problem-solving and conflict-resolution skills

Ability to facilitate meetings,trainings,and stakeholder collaborations

Customer-focused mindset with a commitment to service excellence

Flexibility,initiative,and a commitment to continuous learning and professional development

Travel Requirements

This position requires minimal travel throughout the ESRD Network region for facility visits,complaint investigations. Travel requirements may vary based on operational needs.

Equal Opportunity Employer.

PI285256595

Go to Apply

Medical Assistant Orthopedics

Intermountain Health • Salt Lake City, UT • 8h ago

Hospital & Medical

Job Description: A Medical assistant has accountability for providing care to patients in an ambulatory clinic setting. This will involve caring for patients with acute and chronic needs. A Medical Assistant will be resp...

8h ago

Go to Apply

Medical Assistant Podiatry

Intermountain Health • Sandy, UT • 8h ago

Hospital & Medical

8h ago

Go to Apply

Physical Therapist / PT

BrightSpring Health Services • Salt Lake City, UT • 11h ago

Hospital & Medical

Our Company Rehab Without Walls Neuro Rehabilitation Overview Physical Therapist (PT)- Flexible/PRN - Salt Lake City, UT- Rehab Without Walls Neurorehabilitation Who we are looking for: A PT experienced in adult neuro-re...

11h ago

Go to Apply

Nurse Practitioner (Headache Center of Excellence)

Veterans Affairs, Veterans Health Administration • Salt Lake City, UT • 1d ago

Hospital & Medical

Summary The Certified Nurse Practitioner (NP) practices in Neurology Service Headache Center of Excellence (HCoE) to provide a full range of services emphasizing quality, timeliness, and the advancement of the Veterans A...

1d ago

Go to Apply

Advanced Practice Provider-Medical Oncology

Intermountain Health • Sandy, UT • 1d ago

Hospital & Medical

Job Description: Medical Oncology Advanced Practice Provider When you join us, you'll become a part of a nationally recognized health system dedicated to our mission of "helping people live the healthiest lives possible....

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)