Customer Service Specialist

Cargill • Wichita, KS • 10h ago

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.

Job Purpose and Impact

The Customer Service Specialist demonstrates a strong customer-centric mindset and independently manages strategic or advanced customer portfolios. In this role, you will execute customer-facing activities across the end-to-end order management process, including ownership of order-related issues and dispute resolution. You will handle moderately complex to complex order and dispute issues, proactively identify and mitigate risks, and work closely with cross-functional partners to deliver consistent and reliable outcomes. This role expands on traditional customer service responsibilities by incorporating greater ownership of issue resolution and enhanced coordination across teams. You will partner collaboratively with Commercial, Finance, Supply Chain, and other functions to support the execution of customer care strategy and ensure processes remain aligned and streamlined across customer segments. The role requires the ability to manage ambiguity, communicate clearly with stakeholders, and maintain accountability for outcomes while appropriately escalating more complex or high-risk issues. This role offers strong visibility and the opportunity to take on meaningful ownership, contributing to improvements in how work is executed across customer service and complaint resolution processes.

Key Accountabilities

Execute customer-facing activities across the end-to-end customer service process, including coordination with order management and dispute resolution.

Independently resolve moderately complex to complex claims, disputes, and related issues with limited supervision.

Proactively identify, assess, and mitigate risks related to claims, disputes, and customer financial exposure through continuous improvement of processes.

Support the execution of customer service strategy to ensure consistent and streamlined service across customer segments

Partner collaboratively with Commercial, Collections, Finance, and other cross-functional teams to resolve claims, disputes, and customer issues.

Perform root cause analysis on recurring claims, disputes, and incidents to identify trends and support process improvements.

Communicate clearly with customers and internal stakeholders regarding issue status, resolution progress, and potential impacts.

Act as an escalation point for ambiguously defined claims, disputes, and customer issues while ensuring timely resolution.

Identify opportunities to improve service delivery, reduce disputes, and mitigate financial and customer risk.

Coach and mentor less-experienced team members and support overall team effectiveness.

Independently solve moderately complex issues while escalating more complex or high-risk concerns to appropriate stakeholders.

Qualifications

MINIMUM QUALIFICATIONS

Bachelor's degree in a related field or equivalent experience

Minimum of two years of customer service, order management, or dispute resolution experience

Experience navigating complex systems and tools

PREFERED QUALIFICATIONS

Experience in B2B customer-facing roles

Finance or accounting proficiency

Experience with customer service order and case management processes and tools

SAP and Salesforce experience

Experience in Protein, Starches Sweeteners & Texturizers, Cocoa and Chocolate, Oils, or Salt

Position Details

Location: Wichita, KS

Schedule: Monday to friday | Flexible | Hybrid: 3 days at office, 2 at home

Posting @type: Internal & external

Relocation assistance is not provided for this role

The business will not sponsor applicants for work visas for this position

At Cargill we put people first.? As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and -

wellnessto learn more (subject to certain collective bargaining agreements for Union positions).

Location: Wichita, KS

Schedule: Monday to friday | Flexible | Hybrid: 3 days at office, 2 at home

Posting @type: Internal & external

Relocation assistance is not provided for this role

The business will not sponsor applicants for work visas for this position

wellnessto learn more (subject to certain collective bargaining agreements for Union positions).

Equal Opportunity Employer, including Disability/Vet

To apply using chat/text, please click Apply Now button OR use this link (https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=329023&company=cargill&locale=en_US) to create a login to apply.

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