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Supervisor Retail

Banner Health • Mesa, AZ • 1h ago

Primary City/State:

Mesa, Arizona

Department Name:

Gift Shop-Hosp

Work Shift:

Day

Job Category:

General Operations

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you!

This position plans, implements and supervises business and financial aspects of gift shops and/or thrift shops and/or gourmet coffee bars in accordance with approved annual goals. Responsible for supervision and coordination of operations staff and/or volunteers to achieve the objectives of generating budgeted net proceeds and customer satisfaction.

Shift: Monday-Friday (Ex: 7 a.m.-3:30pm, 8 a.m.-4:30 p.m., 8:30 a.m.- 5 p.m.)

Location: Banner Baywood Medical Center and Banner Heart Hospital

6644 E Baywood Ave., Mesa, AZ 85206

must be open to various working hours to include weekends and holidays

Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation's premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA, Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system.

POSITION SUMMARY

CORE FUNCTIONS

Plans, develops, and implements courses of action to achieve the goals of gift shops, thrift shops and/or gourmet coffee bars including supervision and coordination of operating, business and financial functions. Maintains and ensures compliance with established operating policies and procedures.

Develops and recommends budgets following budgeting procedures which includes establishing budgetary policies and controls for merchandise purchasing and inventory levels. Conducts and maintains inventory control system.

Hires, trains, and supervises the workflow for department staff. Provides leadership, coaching, recognition, and conducts corrective action and performance evaluations. Establishes priorities, workloads, schedules, controls and work procedures.

Evaluates and advises managers on space allocation and sales promotions and develops and plans special events to increase sales.

Develops and implements methods for customer feedback. Promotes cooperation and maintains effective working relationships with all other enterprises.

Responsible for orientation and training of employed and volunteer (if applicable) staff. Conducts ongoing in-services on shop operations/policies/customer relations. Develops and shares innovative marketing techniques/procedures.

Oversees supervision of volunteer scheduling when applicable to ensure adequate coverage for operations.

Oversees aspects of retail operations for facility. Internal customers may include Auxiliary Board, Department Directors, Administrators and other health care team members for the purpose of integrating services and ensuring effective communication systems. External customers may include local community, public agencies, colleagues and peers.

MINIMUM QUALIFICATIONS

Knowledge typically obtained through the completion of an Associates degree in related field.

Three years experience in retail sales and merchandising, including one year management or supervisory experience. Requires knowledge of retail management, inventory control, merchandise intake and distribution, financial comparative analysis, database management, sales, merchandising, budget preparation and monitoring and bookkeeping. Must have ability to establish and maintain effective working relationships with volunteers, staff and customers. Must understand and support the role of the gift shop and thrift shop in the hospital setting, as well as the shops' role as an operated enterprise.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

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