Summary Incumbent serves as support services specialist in the Support Services Division. The purpose of the work is to ensure adequate administrative support regarding supplies, Personal Identity Verification (PIV), mailroom and facility and fleet management. Responsibilities The incumbent serves as a Support Services Specialist in the Support Services Division. In this capacity, the incumbent is fully experienced and serves as the subject matter expert for internal and external customers on operational matters and on exercising program responsibility in the following areas: Typical duties include, but are not limited to: Implements equipment and/or space policy for the Regional Office (RO)'s unique and/or complex organizations. The incumbent works with both the Support Services Supervisor and the Administrative Officer to ensure constant surveillance, evaluation, and planning for efficient utilization of space based on constantly changing and ever-increasing program demands. The incumbent contributes to the planning process for revised space assignments and has input into the necessary diagram and floor plans - ensuring proper office layout to include telephone, electrical, and data ports. Participates in project review meetings, teleconferences, and design change management meetings held with the VARO Leadership Team, Office of Facilities Management, General Services Administration (GSA) officials when applicable, contractor management staff, and others. Serves as the alternate liaison with GSA officials on acquisitions, maintenance, improvements, and release of space when applicable; prepares and revises floor plans, maintains space control records, drafts new or updated directives, and furnishes advice to the Supervisory Support Services Chief and the RO Leadership Team on space availability and arrangement. Additionally, conducts analyses to determine facility requirements based on RO organizational needs, service deficiencies, and appropriate resolutions to identified issues. Collaborates with the Support Services Supervisor to provide budgetary input based on plans for new construction, building alteration projects, additional building maintenance requirements, etc. Performs property management duties such as equipment needs analysis, maintaining records (on service received, service deficiencies, equipment received and excessed, etc.), establishing repair and replacement parameters, conducting periodic inventories, providing detailed analyses on forecasted usage rates, and/or disposing of excess property. Schedules and monitors property management services by using and maintaining an automated system that tracks property inventory. Incumbent procures (when procurements are below the micro purchase threshold - else, provides input to the Contracting Officer to affect the procurement), stores, and issues office supplies and equipment to all Regional Office elements. Consults with and assists Division Chiefs in determining equipment needs. Maintains liaison with vendors, VA Medical Center and GSA supply activities. In conjunction with the Support Services Supervisor, the incumbent reviews orders to verify their need and provides input to the budget officer - both to account for plans for equipment maintenance, repair, and forecasted needs, and to ensure that each section receives the appropriate share of the funds available. The incumbent effects the replacement, repair, turn-in and disposal of equipment and furniture. Serves as the Subject Matter Expert (SME) on all Fleet Management issues. Oversees the day- to-day functions of the Regional Office Fleet Management Program including, but not limited to, the documentation of authorized operators, scheduling of vehicle use, oversight of vehicle maintenance, and review of vehicle safety recalls. Performs usage analysis to determine appropriate vehicle @type, numbers, and distribution, in order to maximize efficiency of the assigned vehicle fleet. Collects data and submits reports as required to VA, GSA, and other offices in a timely manner and in response to supervisory direction. Acts as liaison to GSA and vehicle operators concerning vehicle issues. Maintains records of authorized vehicle operators, appropriate vehicle use, maintenance, and accident reporting documentation. Provides appropriate training to vehicle operators to ensure safe and efficient operation of assigned vehicles. Work Schedule: Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: Not Available Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Support Services Specialist GS-11: 37333A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes Requirements Conditions of Employment As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness & whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement:07/01/2026. INDIVIDUAL OCCUPATIONAL REQUIREMENT (IOR): This position has an Individual Occupational Requirement and these requirements below must be met to qualify for this position. One year of specialized experience equivalent to at least the next lower level in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Examples of qualifying specialized experience include: Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization. Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc. Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization. Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc. Education Undergraduate Education: Successful completion of a full 4-year course of study in any field leading to a bachelor's degree, in an accredited college or university, is qualifying for GS-5 level positions. Graduate Education: Major study -- public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. For some positions in this series graduate education may not provide the knowledge and skills needed to perform the duties of the position. Specialized experience may be required for such positions. One full academic year of graduate-level education is creditable for GS-7; 2 years or a master's or equivalent graduate degree is creditable for GS-9; and 3 years or a Ph.D. or equivalent doctoral degree is creditable for GS-11. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-11 position you must have served 52 weeks at the GS-09. If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 11 (or higher) and the promotion potential of your current position must be at least GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to the GS-09 level or higher. Specialized experience is defined as meeting all the following: developing and interpreting administrative policies and requirements and reviewing the work of other team members, assisting with any facility issues, equipment, service operation design projects; and analyzing and assessing the efficiency and effectiveness of various administrative programs, and renovation of existing office space, relocation of a team and/or office, facility improvements, workspace adjustments, and/or minor construction, etc. OR Education Substitution: You may substitute education for the required experience. To qualify based on education you must have: A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily of a sedentary nature. There are occasional periods of walking, standing, bending, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information) If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
