Assistant to the Corporate Patient Experience Officer - Administration - UH Truman Medical Center (24 hours per week)

Truman Medical Centers • Kansas City, MO • 4h ago

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101 Truman Medical Center

Job Location

Department

Administration UHTMC

Position Type

Part time

Work Schedule

Hours Per Week

Job Description

Assistant to the Corporate Patient Experience Officer

Part Time 24 hours per week, flexible days and hours. Hours worked must be between 8-4:30 pm. Most likely required to work Mondays and Fridays.

We are seeking a highly organized, polished, and detail-oriented professional to provide executive-level support to the Corporate Patient Experience Officer. This role is ideal for an experienced administrative professional who thrives in a fast-paced environment, exercises exceptional discretion, and is passionate about supporting initiatives that enhance the patient experience across the organization.

Role Overview

Under the direction of Hospital Administration leadership, the Assistant to the Corporate Patient Experience Officer provides high-level administrative, operational, and communication support for the Patient Experience program. This position plays a key role in coordinating executive activities, maintaining critical records and reports, supporting organizational communications, and ensuring the smooth execution of departmental initiatives.

The ideal candidate is proactive, professional, technically skilled, and capable of managing multiple priorities while maintaining confidentiality and executive-level customer service.

Key Responsibilities

Manage calendars, meetings, travel arrangements, and scheduling for executive leadership

Coordinate meeting logistics, prepare agendas and materials, and support special projects and initiatives

Assist with budgeting, billing, reimbursement processing, and document control systems

Maintain spreadsheets, databases, electronic records, and reporting tools for Patient Experience initiatives

Develop forms, communications, and processes to support department operations

Collaborate with the Patient Experience Data Analyst to ensure reporting accuracy and timely communication

Support policy and procedure management and record retention activities

Interact professionally with executive leadership, board members, physicians, patients, external partners, and community stakeholders

Handle highly confidential and sensitive information with discretion and professionalism

Provide administrative and clerical support in a dynamic, deadline-driven environment

Minimum Qualifications

Bachelor's degree required

Minimum of 4 years of executive assistant and/or advanced administrative support experience

Experience supporting educational programming or related initiatives

Exceptional verbal and written communication skills with strong professional presence

Ability to interact effectively with patients, physicians, government officials, civic leaders, and executive leadership

Demonstrated ability to manage multiple priorities independently in a fast-paced environment

Strong organizational, critical thinking, and problem-solving skills

Advanced proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, Access, and Visio

Ability to maintain complex files, databases, reports, and confidential records

Preferred Qualifications

Advanced secretarial or executive administrative training

Ideal Candidate Profile

Executive-level professionalism and customer service mindset

Highly organized with exceptional attention to detail

Strong judgment and discretion handling confidential information

Collaborative team player with the ability to build relationships across all organizational levels

Self-directed and adaptable with excellent follow-through

Working at University Health is about making a difference. It's providing the best care to every patient every day.

University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.

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