Account Representative
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Account Representative
Salary
$45,444.51 - $76,135.40 Annually
Location
1176 Pineridge Road, Norfolk, VA
Job Type
Permanent Full-time
Job Number
14191
Department
Public Works
Division
Waste Management
Opening Date
06/23/2026
Closing Date
7/3/2026 11:59 PM Eastern
Description
Benefits
Questions
Description
The City of Norfolk's Department of Public Works is currently seeking an Account Representative for its Waste Management Division. This position will provide customer service to city residents concerning their refuse bills, enter data into an automated system (NorthStar) in accordance with city Codes & Compliance for refuse and departmental policies and procedures.
The Department of Public Works Waste Management Division's essential function is the collection of refuse, bulk waste and providing environmental services to residents and businesses throughout the City of Norfolk. The division is comprised of a diverse workforce dedicated to keeping our community clean, safe and sustainable every day. Every effort is made to ensure that efficient service delivery, regulatory compliance and exceptional customer service is provided by its administrative and financial management team. It is through collaborative efforts of its personnel that the Waste Management Division is relied upon to consistently exceed expectations to provide reliable, and environmentally responsible services to the residents of the City of Norfolk.
Departmental Hiring Salary Range: $45,444.51 - $49,988.96
Essential Functions
Essential functions include but are not limited to:
Provide refuse-billing assistance in person and via telephone
Respond to customer inquiries regarding billing charges and provide accurate refuse information in accordance with the City of Norfolk Codes and Compliance via telephone or email.
Update refuse accounts in the computer billing system (NorthStar) using daily container workorders. This requires analytical and research skills to accurately perform the correct assignment of containers for accurate billing of refuse.
Conducts research on customer accounts and analyzes data.
Updates account information and processes requests and correction adjustments in accordance with division policy and procedure.
Performs financial duties by processing payments and billings for refuse violations.
Updates data spreadsheets using excel formulas.
Reviews and perform corrections to daily/weekly/monthly billing system reports in accordance with established internal procedures and processes.
Performs essential duties including preparing and mailing written correspondence.
Experience using a computer and MS Excel and Word.
Education/Experience
Work requires knowledge necessary to understand basic operational or technical office processes. Level of knowledge equivalent to four years of high school or equivalency.
One year of inbound call center customer service experience.
Additional Information & Requirements
Work Hours: Monday - Friday 7:30 am - 4:30 pm / 40 hours per week
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job @type.
Non-City
Positions listed with a job @type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02
Are you a current or previous City of Norfolk employee?
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee
03
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
04
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
05
Please select the highest level of education you have completed.
High School Diploma/GED
Some College (6 months or more)
Vocational/Technical Degree
Associate's Degree
Bachelor's Degree or higher
Less than High School Diploma or equivalent
06
This position requires basic computer skills. Please select the computer programs you are efficient in using. Select all that apply (Please note: a skills assessment may be administered at time of interview.)
Microsoft Word
Microsoft Excel
Microsoft Teams
North Star
None of the above
07
Please select the following financial systems you have experience working in. Select all that apply.
NorthStar
AFMS
Utility billing system
None of the above
08
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
09
Which areas of accounting or bookkeeping do you have a minimum of one year of experience? Select all that apply.
General Bookkeeping
Accounts Payable
Accounts Receivable
Governmental Accounting
Required Question
Employer
City of Norfolk
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