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Service Support Specialist II

ThermoFisher Scientific • Suwanee, GA • 5h ago

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Service Support Specialist II

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Join us at Thermo Fisher Scientific as a Technical Application Specialist II, where you'll provide expert technical support and training for scientific products and solutions. In this role, you'll engage with researchers and clinicians, helping them advance critical work in areas like cancer research, diagnostics, and environmental protection. As part of an international team, you'll collaborate to solve complex scientific challenges. Your scientific expertise and customer service skills will help our customers make breakthrough discoveries while ensuring their optimal use of our innovative technologies. This role offers extensive training, professional development opportunities, and the chance to stay at the forefront of scientific advancement.

REQUIREMENTS:

Advanced Degree with no prior experience, or Bachelor's Degree plus 2 years of hands-on laboratory experience in relevant scientific techniques

Preferred Fields of Study: Life Sciences, Chemistry, or related scientific field

Medical Laboratory Scientist/Clinical Laboratory Scientist certification preferred for clinical diagnostic positions

Strong scientific knowledge in one or more core areas: molecular biology, cell culture, protein analysis, clinical diagnostics, or analytical chemistry

Excellent verbal and written communication skills for technical support delivery

Proven ability to quickly learn complex scientific/technical information

Strong problem-solving and analytical capabilities

Proficiency in CRM systems and standard office software

Fluent English required; additional language skills highly valued

Customer service mindset with ability to explain complex concepts clearly

Excellent organizational skills and ability to manage multiple priorities

Ability to work both independently and collaboratively in a team environment

May require up to 10-30% travel depending on position

Flexibility to support global customer base

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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