Customer Service Coordinator I

ICONMA, LLC • United States, United States • 14h ago

Our Client, a Business Maunufacturing and Supply company, is looking for a Customer Service Coordinator I for their Tewksbury, MA location. Responsibilities:

Handle incoming high order volume received via phone and email.

Handle high volume of Case Management related to inquiries and orders in SalesForce.com

Interact daily with internal/external contacts using multiple systems to ensure accurate information.

Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.

Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.

Assist with complaints processed by the Complaint team. Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. Follow up with New Accounts team on necessary account set up changes.

Responsible for ensuring 100% followup to customers internally and externally.

Attend Product/Technical training as scheduled.

Requirements:

Required Education:

High school graduate or equivalent.

Preferred Years and Area of Experience:

2+ years of cross functional commercial or customer service experience.

Required Skills:

Ability to handle high work volume (phone, case and order entry volume) in a fastpace environment and stay calm in face of adversity.

On time attendance.

Excellent professional verbal and written communication skills

Proficiency with Word, Excel, Email, Web.

Can @type at a 50WPM average.

Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.

Ability to meet or exceed Department Metrics.

Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.

Desired Experience / Qualifications / Skills:

Experience in the Life Science industry or related field.

Experience with PeopleSoft Order Management or a comparable system.

Experience with SalesForce.com case management.

Call center experience.

Soft Skills:

Ability to work independently in a team environment and easily collaborate when necessary.

Positive, enthusiastic and high energy.

Dependable, committed, reliable and high work ethic.

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