Configured Product Coordinator

Powell Industries, Inc. • Northlake, IL • 3h ago

The Configured Product Coordinator will serve as the primary point of contact for customers, ensuring a seamless experience from order placement to delivery. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

Essential Responsibilities

Serve as the primary contact for customer inquiries regarding equipment orders

Drive positive customer experience throughout the order process

Develop and maintain strong relationships with customers to ensure a positive experience and repeat business.

Process and manage customer orders accurately and efficiently, coordinating with internal teams to ensure timely fulfillment

Coordinate with internal teams, including sales, production, and logistics, to ensure customer requirements are met

Provide order status updates, shipping details, and any potential changes to their orders

Generate and analyze reports related to customer order, service performance, and key metrics

Address and resolve customer issues, complaints, and concerns with professionalism and efficiency

Maintain accurate customer records and documentation in the company's business systems

Generate and issue invoices to customers ensuring accuracy in pricing, tax calculation, and payment terms

Monitor outstanding invoices and collaborate with accounts receivables team to follow up on overdue payments

Stay informed about Powell product offerings and company policies to provide accurate information to customers

Responsible for the adherence to project and company quality levels

Assist with post shipment support, warranty claims, and service requests while maintaining a high level of customer satisfaction

Qualifications

High school diploma or equivalent required; associate or bachelor's degree preferred

Strong communication skills, both written and verbal

Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP or CRM systems is a plus

Detail-oriented and results-driven

Strong problem-solving skills and proactive approach to customer service

Not eligible for sponsorship or relocation.

Working Conditions

The employee typically performs duties in a normal office environment. There may be some work in a manufacturing environment and exposure to the elements of our factory.

It is the policy of Powell Industries to promote safe working conditions for ALL employees, to make available where necessary special equipment to protect employees against specific hazards, to reduce accidents through prevention programs and to establish rules that are designed for the safety of all. It is the responsibility of each employee to adhere to this policy, as well as to observe all safety practices and exercise every precaution for the safety of accidents.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to use hands to touch, hold, handle, or feel.

Frequently required to stand; walk; sit; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear

Must occasionally lift and/or move up to 65 pounds

Maintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs

LI-CAB

In our 75+ year history, Powell has always known that our employees are at the heart of our success. Without question, we have the most talented people in all parts of our organization. As a manufacturer, we recruit and hire experienced and knowledgeable applicants to ensure our product is engineered, fabricated, and assembled to customer specifications!

Powell's culture has and will always be founded in our "can do" attitude. If we can imagine it, we can do it. Become a part of our story and let us help you write yours. Hard work pays off in all our teams, with opportunity for advancement and promotion without sacrificing work-life balance. Successful candidates must have a legal authorization to work in the United States on a full-time basis, with only those candidates selected for interview contacted.

Powell offers comprehensive health insurance for you and your family, 401k savings, annual bonus potential, generous paid time off, professional development opportunities, company-sponsored wellness programs, and a collaborative work environment.

EOE Protected Veterans/Disability

If you need an accommodation in the hiring process, you may contact 713.378.2685. Application status inquiries will not be accepted in this manner.

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