Sales Operations Officer - DRC

BURN MANUFACTURING • United States, United States • 5d ago

About the Role

The Sales Operations O fficer is responsible for day-to-day execution, validation, and support of sales operations activities within the assigned market. The role ensures sales data accuracy, timely reconciliations, commission readiness, stock integrity, and reliable performance reporting, enabling smooth commercial operations and on-time payments.

The role requires strong data discipline, field engagement, and cross-functional coordination, acting as the first line of operational assurance between the field, systems, and central commercial operations.

Key Responsibilities and Deliverables

Sales Data Management & Reconciliation

Ensure daily end-to-end reconciliation of sales data, including registrations, serial numbers, payments, and system completeness.

Investigate and resolve reconciliation gaps, delays, and inconsistencies in collaboration with BI, CX, and Field teams.

Maintain accurate trackers for reconciled and unreconciled sales in line with defined SLAs.

Provide timely and accurate reconciliation inputs to support posting, commissions, reporting, and audits.

Stock-at-Hand (SAH) Management & Validation

Monitor agent stock-at-hand (SAH) levels and identify aged or non-compliant stock positions.

Validate system stock against physical stock through regular field verification.

Follow up on delayed stock returns, discrepancies, and losses, ensuring proper documentation and adjustments.

Maintain accurate stock and SAH trackers to support reconciliation and payment readiness.

Commission & Remuneration Support

Prepare and maintain accurate commission data inputs and dashboards for agents and Team Leaders.

Validate commission data accuracy prior to submission for approvals, including agent eligibility and reconciliation status.

Support commission cut-off enforcement and correction of data issues ahead of payment cycles.

Coordinate with Finance and Commercial teams to support timely commission processing.

Sales Productivity Monitoring & Reporting

Monitor and analyse daily and weekly sales productivity for agents and Team Leaders.

Identify productivity outliers, data inconsistencies, and execution gaps.

Share structured productivity reports and insights with Commercial leadership and the Sales Operations Manager.

Support performance discussions with accurate, data-backed inputs.

Field Operations & Market Validation

Conduct a minimum of three (3) field visit days per month within the assigned market in collaboration with Commercial teams.

Validate SOP adherence across sales execution, stock handling, registration processes, and commission-related activities.

Verify on-ground data accuracy, including registrations, serial number usage, and payment referencing.

Validate physical stock against system records and observe sales execution practices.

Identify training gaps and execution challenges through field observations and data review.

Document field findings, update trackers, and follow up on corrective actions.

Reporting, Controls & SOP Compliance

Ensure strict adherence to approved Sales Operations SOPs, timelines, and reporting standards.

Maintain complete and audit-ready documentation across reconciliation, stock, and commission processes.

Flag SOP deviations, control gaps, or recurring issues for escalation.

Support internal and external audits through accurate data provision and documentation.

Cross-Functional Coordination & Issue Resolution

Act as the primary operational liaison between field teams, Commercial, BI, Finance, CX, and Logistics.

Follow up on operational blockers affecting reconciliation, commissions, or reporting.

Escalate unresolved issues in a timely and structured manner through the Sales Operations Manager.

Skills and Experience:

Strong analytical and data management skills; comfort working with large datasets and dashboards.

Experience supporting sales operations, field sales, or agent-based distribution models.

Strong attention to detail and operational discipline.

Ability to work independently in a fast-paced, multi-stakeholder environment.

Willingness and ability to spend time in the field as required.

Qualified Female Candidates encouraged to Apply

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).

Similar Jobs

CLTS Support & Service Coord

COUNTY OF WOOD • Wisconsin Rapids, WI • 36min ago

Management & Administrative

JOB REQUIREMENTS: Wage will be based on degree. WHO WE ARE: The Wood County Human Services Department has great passion for helping the members of our community. As an employer, we strive to provide a work environment wh...

36min ago

Go to Apply

Program Manager, Research

NYU Grossman School of Medicine • New York, NY • 2h ago

Management & Administrative

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of...

2h ago

Go to Apply

Risk Manager, Endpoint Security

Capital One • Richmond, VA • 2h ago

Management & Administrative

Risk Manager, Endpoint Security Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital...

2h ago

Go to Apply

Senior Product Manager II

The Walt Disney Company • New York, NY • 2h ago

Management & Administrative

Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientist...

2h ago

Go to Apply

Risk Manager, Endpoint Security

Capital One • Plano, TX • 2h ago

Management & Administrative

2h ago

Go to Apply

Risk Manager, Endpoint Security

Capital One • Mclean, VA • 2h ago

Management & Administrative

2h ago

Go to Apply

Cincinnati Office Director

SWCA Incorporated • Cincinnati, OH • 2h ago

Management & Administrative

About the opportunity SWCA is looking for an experienced CincinnatiOffice Director to launch, lead, and grow our Cincinnati, Ohio office. This is a high visibility leadership opportunity for someone who is energized by b...

2h ago

Go to Apply

Risk Manager, Endpoint Security

Capital One • New York, NY • 2h ago

Management & Administrative

2h ago

Go to Apply

Environmental Project Manager

Antea USA Inc. • Saint Paul, MN • 2h ago

Management & Administrative

Job Duties Antea USA, Inc. (AnteaGroup) is seeking an Environmental Project Manager or Senior Environmental Project Manager in our Central Region to join our team in the St. Paul, MN office location. This position is str...

2h ago

Go to Apply

Senior Manager, Data Analysis - People Analytics

Capital One • Richmond, VA • 2h ago

Management & Administrative

Senior Manager, Data Analysis - People Analytics At Capital One, data is at the center of everything we do. When we launched as a startup we disrupted the credit card industry by individually personalizing every credit c...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)