Req ID: RQ222746
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Public Trust/Other Required: None
Job Family: Software Engineering
Skills:
Incident Resolution,Process Documentation,Standard Operating Procedure (SOP),Technical Support,Troubleshooting
Experience:
6 + years of related experience
US Citizenship Required:
Yes
Job Description:
Senior Tier III Administrator
GDIT is seeking a Senior Tier III Administrator to provide support to Defense Enterprise Office Solution (DEOS) Cloud Service Offering contract. This position is a combination of remote (20%) and onsite (80%) support at either Arlington, VA or Fort Meade, MD.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Sr. Tier III Administrator, you will provide advanced technical support for applications and integrations using Microsoft Azure services, ensuring operational excellence and high customer satisfaction. You will resolve escalated issues, provide end-to-end support, and improve operational processes through documentation and standard operating procedures. You will oversee incident response, collaborating with users and other support teams to diagnose and resolve complex issues, maintaining high availability and security of video services. Your role will also encompass developing and maintaining weekly and monthly metrics reporting, providing comprehensive helpdesk metrics, and managing ad hoc support requests.
Provide technical support via phone and/or email to local and off-site usersand other operations personnel.
Analyze and respond to incidents,determiningthe level of supportrequired.
Collaborate with usersand operations personnelto diagnose problems, investigate causes, and recommend solutions.
Resolve issues within specific SLAs or escalate to theappropriate servicelevel queue for resolution.
Review incidents and incident database to ensure efficient problem resolution.
Coordinate with internal support staff and/or vendors to resolve problems and follow up with end-users and customers to ensuretimelyresolution.
Process tickets received from the Tier II support desk to resolution and escalateappropriate ticketsto Tier IV.
Provide end-to-end support forapplication and infrastructurerelated issues.
Develop andmaintaindocumentation for Standard Operating Procedures (SOPs) and incident resolution scripts.
Prepare andsubmitAfter Action Reports (AAR)in accordance withOperations and Command guidance.
Collaborate with internal teams and external vendors to resolve technical issues andparticipatein support-related meetings.
Coordinate enhancement capability schedules withengineering andgovernment.
WHAT YOU'LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The Senior Tier III Administrator must have:
? Education: BA/BS in Computer Science or related field or equivalent experience
? Experience: 6+ years of related experience
? Technical skills:
Expertisein developing,maintainingand contributing to technical andprocessdocumentation
Experience with administering and troubleshooting systems deployed in DoD Cloud Environments (IL4/IL5/IL6)with PaaS services,especiallyAzure, and classified and unclassified networks
Expertisesupportingcustomdeveloped applications and integrationsand databases.
Experience with M365and Entra ID
Excellent customer-facing skills.
Ability to thrive in a highly collaborative, fast-paced, growth-focused environment
CompTIA Security+ or similar for IAT Level II DoD 8570 certification
Certification in Azure or Cloud nice to have
? Security clearance level: Active TS/SCI or TS and SCI eligible
? Role requirements:
Azure application administration experience.
Experience with CI/CD pipelines, supporting release validation efforts.
Experiencesupporting and troubleshootingcloud resources, database services, auto scaling, and automation.
Automation experience using scripting languages, including PowerShell
Experience withservice ticketing platforms (e.g.ServiceNow)
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
? Growth: AI-powered career tool that identifies career steps and learning opportunities
? Support: An internal mobility team focused on helping you achieve your career goals
? Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
? Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
The likely salary range for this position is $124,093 - $155,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
