Bilingual Account Manager

Robert Half • Allen, TX • 2h ago

Description We are looking for an Account Manager to join a service-focused organization in Texas. This Long-term Contract opportunity is ideal for someone who excels at strengthening client relationships, guiding renewal conversations, and resolving account concerns effectively. The role is fully in-office and centers on helping existing customers remain engaged through responsive support, thoughtful problem-solving, and consistent follow-through.

Responsibilities:

Develop and nurture productive relationships with current customers to support satisfaction, loyalty, and continued business.

Oversee renewal activity, account modifications, and service-level changes while ensuring each request is handled accurately.

Anticipate client concerns, address issues early, and work toward practical resolutions that protect the customer experience.

Support retention efforts by managing cancellation-related discussions and presenting options that encourage customers to remain with the company.

Negotiate account solutions that align client needs with business objectives in a thoughtful and balanced manner.

Maintain thorough account records by documenting interactions, updates, commitments, and next steps in a timely way.

Complete account documentation and administrative tasks related to customer requests and ongoing account maintenance.

Partner with internal teams to coordinate responses, resolve open items, and ensure customers receive prompt service.

Track follow-up activities carefully to reinforce long-term relationships and improve overall retention outcomes. Requirements

Prior experience in account management, customer retention, customer success, client services, inside sales, account coordination, or a related customer-facing role.

Strong verbal and written communication skills with the ability to build trust and handle sensitive conversations effectively.

Demonstrated ability to stay organized, manage details carefully, and maintain accurate records across multiple accounts.

Proven skill in balancing competing priorities and following through on customer needs in a fast-paced environment.

Comfort using computers and standard business software to manage account activity and documentation.

Experience with renewals, retention strategies, or account-based customer support is strongly preferred.

Ability to negotiate solutions, resolve problems thoughtfully, and remain calm under pressure.

MUST be bilingual English and Spanish.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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