CHILD SUPPORT SPECIALIST

Orleans County Personnel Department • Albion, NY • 16h ago

Order#: NY1664421 CHILD SUPPORT SPECIALIST

Typical Work Activities: Reviews applications and interviews temporary assistance recipients and non-temporary assistance custodial parties in order to obtain information necessary to prepare paternity and support petitions. Interviews non-temporary assistance custodial parties to gather information necessary to enforce existing orders of support. Interviews mothers to gather information necessary to establish paternity for children born out of wedlock. Compiles information necessary to obtain a Family Court order establishing a child support obligation and health insurance provision against an absent parent. May prepare petitions on the state maintained computer system and file the petitions in the local Family Court. May appear in Family Court for hearings resulting from the filing of the petitions. May work in conjunction with the Assistant County Attorney on court related matters. Interprets court orders. Contacts banks, insurance companies, employers to determine financial resources of absent parents and availability of health insurance as appropriate. Contacts and interviews all parties who may possess information on the whereabouts of absent parents. Contacts other governmental institutions in an effort to locate absent parents. Initiates and/or responds to inquiries from other jurisdictions to facilitate collection, location, enforcement of support orders against absent parents within our area or within the other jurisdiction. Works with Medicaid workers, absent parents, and employers to enroll children who are recipients of Medicaid on employer-sponsored health insurance plans. Responds to problems experienced by absent parents, the custodial party, or employers, with regard to child support issues. Refers cases of suspected fraud to the appropriate investigative unit. Interprets various system generated reports. Prepares reports as necessary. Maintains a continuous file of case actions on the state maintained computer system. Full Performance, Knowledge, Skills, Abilities, and Personal Characteristics: Working knowledge of investigative techniques used in determining the location and financial status of individuals. Working knowledge of office terminology and technologies used in keeping financial records and reports. Ability to communicate effectively with diverse populations including consumers and other service providers. Ability to understand and interpret laws governing child support. Ability to express information in both written and verbal formats. Well-developed capability for observation and perception. Ability to attend to detail in verbal and written formats. Ability to utilize detail-oriented statewide computer systems as well as PCs. Physical condition commensurate with the demands of the position.

Minimum Qualifications: A.) Graduation from a regionally accredited or New York State registered college or university with an Associates Degree; OR B.) Graduation from high school, or possession of a high school equivalency diploma and two (2) years of utilizing the Child Support Management System, or two (2) years interviewing or investigating involving public contact, or two (2) years of providing customer service in the public sector, or two (2) years experience in collection of debts; OR C.) An equivalent combination of training or experience as defined by the limits of (a) and (b) above. Special Requirements: Possession of an appropriate New York State Motor Vehicle Drivers License at the time of appointment.

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