JOB SUMMARY
Achieves sales objectives and builds revenue through conversion of inquiries to rentals, promoting self-storage in the community.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Achieves sales objectives and builds revenues through maximizing conversion of telephone and walk-in inquiries into rentals, promoting the assets(s) in the community and recommending and implementing marketing strategies based on competitive information.
Maintains appropriate financial controls and achieves financial goals by accurately managing cash and balancing receipts, making collections, posting payments and processing daily bank deposits accurately and timely, operating within prescribed budgets, following up on delinquent accounts, approving and forwarding all invoices as required.
Consistently practices effective customer service techniques through answering phones in a friendly, pleasant, and professional manner, greeting customers promptly, enthusiastically and professionally, knowing and presenting the features and benefits of the property at all opportunities and resolving customer problems timely and effectively.
Maintains timely and accurate administrative processes throughout all job duties by maintaining accurate records for each customer including contracts, insurance, and change of address forms, addendums, and any correspondence to or from customers.
Maintains accurate merchandise inventory.
Keeps updated and accurate auction files. Knows applicable auction lien laws. Compiles required and assigned reports and projects correctly and timely.
Achieves lease up goals by utilizing effective advertising. Recommends marketing strategies.
Consults the Policy & Procedures manual on a regular basis for answers, clarifications, and consistency.
Effectively directs Storage Consultants and Maintenance Workers to assist with successful running of the facility and accomplishment of duties. Monitors security system and resolves security problems; performs lock checks on a daily basis.
Regularly audits the physical condition of a facility. Performs minor maintenance in accordance with Client's maintenance standards as well as working with any contractors hired for minor and major improvements. Ensures that company standards of cleanliness and appearance are met or exceeded.
Assists customers with truck rentals at some locations.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelors degree from four-year college or university; plus 2 to 5 years related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES and/or LICENSES
Must have a valid driver's license and reliable transportation to travel to a various properties with the assigned area.
COMMUNICATION SKILLS
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
FINANCIAL KNOWLEDGE
Requires in-depth knowledge of financial terms and principles. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
REASONING ABILITY
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite
While performing the duties of this job, the employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The maximum salary of $41600 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
