Desktop Support Technician - Windows Laptop Deployment
Category: Service Desk / End User Services
Main location: United States, Various
Position ID: J0626-1750
Employment Type: Full Time
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Position Description:
CGI is seeking an Desktop Support Technician to support the lifecycle management of end user computing assets in a fast paced enterprise environment. This role is responsible for computer staging, imaging, provisioning, inventory management, asset tracking, equipment refresh activities, and end user hardware support. The successful candidate will ensure accurate inventory control, maintain chain of custody for IT assets, support laptop deployments, and assist with equipment disposition processes while delivering excellent customer service.
We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!.
This role is located at a client site in Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL or Reston, VA. A hybrid working model is acceptable.
Your future duties and responsibilities:
CGI is seeking an Desktop Support Technician to support the lifecycle management of end user computing assets in a fast paced enterprise environment. This role is responsible for computer staging, imaging, provisioning, inventory management, asset tracking, equipment refresh activities, and end user hardware support. The successful candidate will ensure accurate inventory control, maintain chain of custody for IT assets, support laptop deployments, and assist with equipment disposition processes while delivering excellent customer service.
This position requires a hands on technical professional who can work independently, manage multiple priorities, and provide timely support for Windows based devices and Microsoft 365 applications. The role is fully onsite and plays a critical part in ensuring employees receive properly configured and tracked technology assets.
Required qualifications to be successful in this role:
. 2+ years of experience in IT asset management, desktop support, endpoint deployment, inventory management, or a related technical support function.
. Experience supporting enterprise IT asset management and inventory control processes.
. Strong hands on experience staging, imaging, configuring, and deploying Windows 10 and Windows 11 laptops.
. Working knowledge of Microsoft 365 applications, including Outlook, Teams, OneDrive, and Edge.
. Ability to troubleshoot common desktop, network connectivity, peripheral, and performance related issues.
. Experience utilizing asset management and ticketing platforms such as ServiceNow.
. Strong attention to detail with proven accuracy in inventory tracking, reporting, and database updates.
. Understanding of asset lifecycle management, including provisioning, refreshes, returns, and disposal processes.
. Ability to maintain chain of custody and follow established compliance and data retention procedures.
. Strong customer service and communication skills with the ability to interact effectively with end users.
. Self motivated with the ability to work independently and remain productive with minimal supervision.
. Comfortable working in a physically active environment, including lifting and moving IT equipment up to 50 pounds.
. Ability to multitask and prioritize work efficiently in a high volume operational setting.
Desired Skillset:
Industry certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or similar certifications are advantageous but not required.
Education:
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,300.00 $110,100.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs
Skills:
Analytical Thinking
Asset Management
Communication
Detail-oriented
ServiceNow
What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
