IT System Administrator

Hendrickson • Canton, OH • 2h ago

Job Description

Position Purpose

Supports, monitors, and maintains the company's on-premises and virtual server infrastructure, networked systems, and end-user computing environments across local and remote sites. Provides hands-on and remote technical support for hardware, software, and systems issues, including after-hours support as required. Works closely with Manufacturing Engineering, R&D, functional groups, and other departments to deliver reliable, secure, and efficient IT services. Responsible for end-user compute provisioning, lifecycle management, and support. Assists and collaborates with remote locations to ensure consistent system availability, performance, and adherence to IT standards. Performs other duties and projects as assigned by supervisor.

Essential Functions

Install, configure, support, and maintain server environments (physical and virtual), network switches, network cabling, and related IT infrastructure, including system additions and upgrades.

Provision, configure, and support end-user computing environments, including hardware, operating systems, standard software, and peripherals such as printers and copiers.

Perform operating system updates, patching, monitoring, and performance optimization.

Perform account administration in Active Directory and related identity systems such as Entra ID, including creating, modifying, and removing user and group accounts and managing access permissions.

Troubleshoot and resolve incidents across servers, workstations, networks, applications, and peripheral devices to restore service and minimize business impact.

Collaborate with Corporate IT staff to ensure alignment with enterprise standards, architectures, security controls, and technology roadmaps.

Participate in and adhere to IT Service Management (ITSM) processes, including incident management, change management, and problem management, ensuring accurate documentation and timely communication.

Provide technical support and assistance to local and remote sites, including remote troubleshooting and coordination with on-site personnel as needed.

Assist in planning and implementing network and system security controls, file permissions, backup processes, disaster recovery procedures, and data integrity standards.

Anticipate system, communication, and infrastructure issues and implement preventative measures to improve reliability, availability, and performance.

Establish, perform, and document routine maintenance activities in accordance with company policies, uptime requirements and industry best practices. Some of the work may have to be completed after hours.

Ensure workstation and server configurations comply with established policies, standards, licensing agreements, and security guidelines.

Maintain accurate documentation, including system configurations, network diagrams, inventory records, IP address assignments, and knowledge base articles.

Evaluate and recommend purchases of computers, servers, network hardware, peripheral equipment, and software.

Coordinate vendor services for hardware repair, warranty support, and technical services as required.

Provide after-hours and on-call support, including remote support, to address critical system issues and maintenance activities as required.

Provide backup support for IT systems and services when primary support resources are unavailable.

Develop and deliver user training and technical guidance to improve effective and secure use of IT systems.

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