Requisition number: 2367504
Job category: Sales Support
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We seek a Senior PBM Strategic Account Executive who is responsible for managing the overall relationship with a health plan client.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Managing assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships and management staff
Managing client contract renewal activities with the primary goals of retaining client, obtaining multiple-year agreements and maintaining or improving profitability
Maintaining consistent and regular client communications. Preparing and presenting regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports
Prioritizes and conducts regular onsite or telephonic client meetings as appropriate to proactively review client benefits, drug utilization and trend management strategies
Ensure that all client specific requirements are met, including but not limited to:
Maintaining documentation of most current benefit designs, including exclusions, inclusions, formularies and co-pay structures and that information is accessible to Customer Service Pharmacy Technicians
Documenting plan change requests from clients and obtains appropriate approval, updates the Benefit Design Summary on the web, and confirms the plan change is completed and accurate
Following all audit requirements. Reviews Benefit Design Summary documents at least annually with clients and receives appropriate client signature approval
Maintaining a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees. Ensuring that all assigned contracts are monitored and reported as stated in the terms
Cultivating in-group growth through these relationships
Staying abreast of industry trends and developments and demonstrating solid communication skills in presenting these to clients and staff
Demonstrating expertise in pharmacy benefit strategies and clinical programs
Supervising and assisting in the development of client specific implementation plans and managing overall client implementations
Providing leadership to client services team members in departmental and corporate initiatives
Providing regular feedback to management team regarding client requirements and business development opportunities
Participating in sales preparation meetings and finalist sales presentations as necessary
Ensuring quick response and follow-up to client inquiries per contract requirements, e.g. returning phone calls and emails within 2 hours and attempted resolution of all issues in less than 48 hours
Follows-up with client within 24 hours after issue resolution
Regularly attending and actively participating in company meetings as requested
Participating as preceptor/mentor to new staff as requested. Assisting in the development of ongoing training topics and materials for staff
Following all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Client Services, as appropriate
Performing other duties as assigned to meet corporate objectives
Providing support to other departments as requested
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
4+ years of strategic PBM client account and contract management
2+ years of experience in the Health Plan Commercial Market
Understanding of pharmacy benefit strategies and pricing practices
Advanced proficiency in delivering presentations to various audiences, including executive leadership
Proficient with MS suite - Word, Excel, PowerPoint
Proven ability to handle complex client issues
Proven solid PBM business and financial acumen
Proven excellent negotiation skills
Demonstrates a high degree of client focus and attention to service
Ability to travel up to 10% of the time
Preferred Qualifications:
Project Management Experience/Certification
3+ years of experience with upsell programs to clients
2+ years of PBM operations experience
Familiarity with RxClaim; Tracker and Navigator
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
