Company Overview
Why Choose Us?
Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.
Our Sustainability Commitment
The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.
Job Description
Company Overview
For over three decades, Eco-Products has been providing customers with better choices by producing foodservice packaging and paper products made from renewable resources and recycled content. Our products are made with materials that are gentler on the planet, and we continually strive to drive innovation in our field in all areas of sustainability. Our goal is to build a vibrant business on sustainable business practices, serving as an example to others and leading change in our industry and local communities wherever we operate.
Summary of Position
The Customer Service Representative is involved in all facets of customer interaction and order processing and serves as the first point of customer contact. The primary responsibility is to create a positive experience for every customer by diligently and timely responding to all inquiries. Equally important, the CSR will perform order related activities such as order entry from various sources, customer sales support, full life-cycle order management, specific account creation and management, and occasional coverage for team members out of office. The CSR will assist with other customer service functions and sales support activities as requested. The ideal candidate is a strong and confident self-starter who desires to be part of a small but fast-paced, dynamic, and unique team.
Reports To: Supervisor, Customer Service
Essential Duties/Responsibilities
Purchase Order and customer account management; processing orders and invoices with accuracy, developing rapport and ownership with key accounts/contacts
Perform accurate and ongoing audits of orders
Complete assigned tasks and projects
Creatively resolve customer inquiries, concerns, and answer questions by email and occasionally by phone
Ability to collaborate with multiple teams on projects to maintain daily operations
Become an expert on Eco-Products product line, with the ability to clearly and accurately respond to customer questions in addition to presenting replacement products based on State ban/restrictions
Research and resolve order issues in conjunction with our Logistics and Accounting departments
Create and manage RMA's and request Credit memos
Follow tax compliance procedures as they relate to Tax Exempt customers
Understand and assist in maintaining team SOP library
Participate in other as-needed customer service and sales support activities
Commitment to Excellence, strives to setexceptional performance standards for all tasks
Understanding customer's needs and identifying sales opportunities
Identifying leads for new long-term sales opportunities
Develop accounts by checking customer's buying history, suggesting related and new items
Qualifications: Experience, Competencies and Education
Customer service experience with a solid understanding of Microsoft Suite applications and navigating multiple ecommerce portals
Desired Education Level: BS/BA degree from a four-year accredited college preferred; or two years related experience and/or training; or equivalent combination of education and experience
Outstanding customer service ethic with a strong sense of urgency
Assertive in seeking answers to questions and willingness to respond to customers inquiries
Independently take initiative to solve problems and deliver results
Ability to clearly, accurately and appropriately communicate with customers by email/phone
Exceptional time management skills and prioritization skills
Excellent problem-solving skills and ability to apply common sense
Effective interpersonal skills and relationship-building skills
Ability to work independently and collaboratively to achieve goals
Ability to multi-task in a fast-paced environment with high degree of accuracy
Ability to handle and process confidential information
Work Environment
Fast-paced, multi-tasking with some level of distractions
Customer oriented environment
Full time, non-exempt position: Business hours are Monday - Friday, 8:00 am - 5:00 pm
Additional Responsibilities
The above is intended to describe the general requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The omission of a specific statement of duties does not exclude them from the position.
Compensation & Benefits
Eco-Products offers a competitive wage and outstanding benefits package to eligible employees. The benefits include medical, dental, and vision coverage, life and disability insurance, sick and vacation paid leave, wellness incentive program, holiday pay, 401(k) with Company contribution, and an alternative transportation incentive program.
Company Benefits
What You'll Get From Us
Benefits
With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.
Community Engagement
At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.
Training and Development
We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.
Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com .
Formerly Pactiv Evergreen
Job Locations US-CO-Boulder
ID 2026-34538
Category Customer Service
Position Type Full Time
Pay Type Hourly
