Application Support Engineer

Siemens • Baton Rouge, LA • 5h ago

Siemens Digital Industries Software - Mendix

Siemens Digital Industries Software is seeking a highly motivated and technically proficient Application Support Engineer to join our Mendix team. This role is ideal for an individual who demonstrates strong problem-solving capabilities, a commitment to customer success, and the ability to thrive in a dynamic, technology-driven environment.

As part of Siemens Digital Industries Software, Mendix is at the forefront of revolutionizing enterprise application development through its industry-leading low-code platform. We empower organizations to rapidly create, integrate, and deploy robust, enterprise-grade solutions. This position offers an exciting opportunity to contribute to our growing support team, providing essential technical guidance and resolution for our cutting-edge platform and applications.

What you'll be doing:

The Application Support Engineer will serve as a critical interface between our customers and the Mendix product, ensuring optimal platform utilization and customer satisfaction. Key responsibilities include:

Customer Issue Resolution: Independently manage and resolve platform and product issues for customers, addressing challenges related to application development, deployment, and integration within the low-code environment.

Technical Troubleshooting and Analysis: Conduct in-depth investigation, reproduction, and troubleshooting of reported issues. Identify suitable solutions or root causes within the Mendix platform infrastructure, runtime, and associated software components.

Stakeholder Coordination: Effectively communicate reported issues and insights to Mendix R&D, Product Management, and Customer Success Managers, ensuring efficient multi-functional coordination and contributing to product improvement.

Autonomous Decision-Making: Operate with minimal direction, exercising independent judgment and discretion to efficiently resolve customer issues and enhance their Mendix experience.

Prioritization and Time Management: Handle workload effectively, prioritizing daily tasks based on problem severity and business impact on customer Mendix applications.

Expectation Management: Establish and maintain clear customer expectations by adhering to Service Level Agreements and prioritizing reported incidents with transparency and professionalism.

What you'll bring:

We are seeking a candidate who possesses strong technical competence, excellent interpersonal skills, and a dedication to resolving complex challenges.

Education: A Bachelor of Science degree in Information Systems, Engineering, Computer Science, or an equivalent combination of education and practical experience demonstrating strong analytical and technical aptitude.

Communication Skills: Proven communication skills, both written and verbal, with the ability to articulate complex technical information clearly and concisely to diverse audiences.

Problem-Solving Acumen: Aptitude for technology and problem-solving, coupled with robust analytical skills and a commitment to continuous learning, particularly within low-code development.

Organizational Capabilities: Highly organized, adaptable, and capable of efficiently supervising and managing multiple tasks and customer cases concurrently within a dynamic support environment.

Technical Proficiency/Interest: An understanding of and keen interest in programming languages (e.g., Java, JavaScript), integration concepts (APIs, web services), relational databases (SQL), and/or public Cloud technologies (e.g., AWS, Azure, Kubernetes). Experience with low-code platforms is highly advantageous.

Customer Engagement Experience (Preferred): Prior experience in customer-facing technical support, consultancy roles, or other relevant customer service experience is preferred.

Location Flexibility: Ability to work from our Boston office a few times per year to foster collaboration and team cohesion.

Why Siemens?

At Siemens, we are committed to fostering an environment where our employees can thrive and make a significant impact. We offer:

Innovative Technology: Contribute to a leading low-code platform that is transforming industries globally.

Meaningful Work: The opportunity to directly influence customer success and contribute to a product that delivers tangible value.

Professional Development: A culture that promotes continuous learning, professional growth, and staying abreast of technological advancements.

Collaborative Environment: A supportive, agile, and inclusive team where contributions are valued, and collaboration is integral.

Comprehensive Benefits: The salary range for this position is $110,000 to $130,000 and this role is eligible to earn incentive compensation. The actual compensation offered is based on

the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits

available in your country via the link: Benefits | Siemens Digital Industries Software (https://jobs.sw.siemens.com/benefits/)

Join Our Team!

We invite qualified candidates to apply for this challenging and rewarding opportunity to contribute to a world-class team.

LI-LB1 #saas

Job Family : R&D

Req ID : acd9f6de-8c4a-4226-b5fc-c164ebe39760

Siemens

Go to Apply

Share this job

Similar Jobs

Data and AI Integration Subject Matter Expert (SME)

Noblis • Baton Rouge, LA • 53min ago

IT & Engineering

Responsibilities The Middle Class Tax Relief and Job Creation Act of 2012 established the First Responder Network Authority (FirstNet Authority) as an independent authority within NTIA under the Department of Commerce, c...

53min ago

Go to Apply

HVAC/CONTROL TECHNICIAN

Louisiana Department of State Civil Service • Baton Rouge, LA • 4h ago

IT & Engineering

HVAC/CONTROL TECHNICIAN Print ( https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5383538 ) ? HVAC/CONTROL TECHNICIAN Salary $3,649.00 - $6,566.00 Monthly Location Baton Rouge, LA Job Type Classified Job Num...

4h ago

Go to Apply

Mechanical Engineer - Non Oily Waste

Noblis • Baton Rouge, LA • 5h ago

IT & Engineering

Responsibilities Noblis MSD's mission is to support the Naval Sea Systems Command (NAVSEA) and, Naval Surface Warfare Center (NSWCPD) and their missions' to enable research, development, test and evaluation, acquisition,...

5h ago

Go to Apply

Mechanical Field Engineer (Baton Rouge Data Center)

Jacobs • Baton Rouge, LA • 1d ago

IT & Engineering

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery...

1d ago

Go to Apply

Case Processing Developer

GovCIO • Baton Rouge, LA • 2d ago

IT & Engineering

United States Top Secret Hybrid schedule Information Technology Overview GovCIO is currently hiring a software developer to perform maintenance, remediation's, and updates to mission critical applications used to support...

2d ago

Go to Apply

Senior Supply Chain Engineer I

Oracle • Baton Rouge, LA • 2d ago

IT & Engineering

Job Description Oracle is seeking a Component Quality Engineer to support quality and reliability for storage products and related infrastructure components. This role will be a remote position with a few expected site v...

2d ago

Go to Apply

Lead Data Scientist - Experimentation

Humana • Baton Rouge, LA • 2d ago

IT & Engineering

Become a part of our caring community About Humana and Stars Analytics Humana is committed to advancing health outcomes through innovative analytics and continuous learning. The CAHPS & HOS Analytics team, part of St...

2d ago

Go to Apply

Senior Application Software Engineer

Oracle • Baton Rouge, LA • 2d ago

IT & Engineering

Job Description At Oracle, our exciting mission to build a premier health data platform with intelligent services brings about several interesting technical challenges. As part of this team, you will accelerate several a...

2d ago

Go to Apply

Principal Supply Chain Quality Engineer

Oracle • Baton Rouge, LA • 3d ago

IT & Engineering

Job Description The Principal Supply Chain Quality Engineer is a recognized technical leader responsible for developing and executing quality strategies that ensure products, suppliers, and manufacturing processes consis...

3d ago

Go to Apply

Principal Supply Chain Quality Engineer

Oracle • Baton Rouge, LA • 3d ago

IT & Engineering

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)