Customer Service Rep I

SHARP ENERGY • Georgetown, DE • 5h ago

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1531277

What makes us great...

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What you\'ll be working on....

Assist customers

Collect and reconcile cash.

Prepare daily reports and bank deposits.

Prepare work orders to be dispatched to operational personnel.

Print, reconcile and distribute reports and calculations.

Perform other related functions as assigned by the District Manager

or Customer Service Manager.

Charge customer accounts for services rendered such as deliveries of

propane, labor and parts.

Issue credits and adjustments when necessary.

Review figures to ensure proper accounts are being charged and

billing is correct.

Reconcile daily payments that are received through the mail and cash

drawers.

Reconcile all cash taken daily and prepare bank deposits.

Receive and transmit information to and from service, installation

and delivery personnel.

Enter changes on customer\'s accounts

Prepare credit history checks for prospective customers.

Maintain customer and vendor files and store batches and reports.

Type correspondence.

Attend training seminars.

Order office and computer supplies.

Maintains good customer relations.

Interprets, monitors and implements company policies, as they

pertain to customer service.

Involvement with Public Assistance Programs.

Keeps abreast of any changes in documentation requirements, methods

of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.

Maintains and processes deposits.

Review budgets to determine the need for increasing budget amounts.

Assist in preparation of the customer budgets.

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