Summary This position is located at the Armed Forces Retirement Home-Gulfport (AFRH-G). The primary purpose of the position is to assist the Chief, Resident Services and to provide analytical and administrative support for various RS programs. Responsibilities As an Administrative Specialist, you will: Perform quality assurance and customer satisfaction surveys related to Resident Sponsor performance, room readiness/assignments, Admissions Office staff performance, telephone communications, and timeliness of campus information disbursement to the applicants. Support the Chief, Resident Services in ensuring compliance with Joint Commission and Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation and standards and responding to Department of Defense Inspector General evaluations. Be responsible for maintaining, updating and verifying all Resident records to include active, discharges and deceased Residents' records. Manage the day-to-day operation of the Resident Services/Admissions Office. Maintain individual calendars for the Chief of Resident Services and the Admissions Officer. Schedule appointments and makes arrangements for meetings. Requirements Conditions of Employment This opportunity is also open to Status Candidates under Announcement 26-AFRH-12983499. Please refer to that announcement for details on open period, eligibility, and how to apply. Key Requirements: Please refer to "Conditions of Employment." Must be U.S. Citizen or U.S. National. The AFRH ethics program promotes the highest standards of ethical conduct for all employees. As a federal employee, you will be subject to the Standards of Ethical Conduct, and the U.S. criminal conflict of interest statutes. As an AFRH employee, you will also be subject to the AFRH Supplemental Ethics Regulations which restrict the extent to which a AFRH employee can engage in certain activities and hold certain investments. Depending on your position, you may also be required to file a public or confidential financial disclosure report which must be filed within 30 days of your appointment as an employee of AFRH. Upon your new appointment, you will receive guidance regarding your ethics obligations. You will also be required to attend a mandatory ethics training within 3 months of your appointment. Please contact the Agency Ethics Officer (Joseph Pollard) at (202) 541-7557, or joseph.pollard@afrh.gov if you should have any questions. Qualifications You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your re´sume´. Specialized Experience for the GS-09: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: - Serving in an administrative support role using a personal computer to administer office functions and create office documents; AND - Researching, gathering, and compiling data to prepare reports. OR You may substitute education for specialized experience as follows: - A master's or equivalent graduate degree; OR - 2 full academic years of progressively higher level graduate education leading to such a degree; OR - A LL.B. or J.D., if related; OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. You may qualify on a combination of education and experience. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education. Education Education Requirements: The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions. Additional Information OTHER INFORMATION: We may select from this announcement or any other source to fill one or more vacancies. This is a bargaining unit position. CONDITIONS OF EMPLOYMENT: All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding. A one year probationary period may be required. Must successfully complete a background investigation. Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Submit to a drug test prior to your appointment. The work is primarily sedentarily and there are no special physical demands. The work may require walking, bending, and lifting of boxes less than 40 pounds. Selectees will be subject to the AFRH Tuberculosis Surveillance Program. Wear required safety clothing and/or equipment required by the position. This may include safety shoes, hard hats, hearing protection, gloves, masks, etc. Because the AFRH's mission requires uninterrupted, direct human support and medical care for its Residents, this position is considered essential for continuing AFRH operations. Therefore, the incumbent is expected to arrive for duty on time, as scheduled, and to complete the assigned tour during emergency situations such as hazardous weather.
