Sr. Manager Of Service Reliability And Manufacturing Engineering

Actalent • Waukesha, WI • 1h ago

Job Title: Senior Manager of Service Reliability & Maintainability EngineeringJob Description

The Senior Manager of Service Reliability & Maintainability Engineering leads a dedicated team to ensure products, systems, and equipment are designed for maximum serviceability, minimal downtime, and optimal lifecycle cost. This role is responsible for defining maintainability strategies, driving design-for-serviceability initiatives, partnering across engineering and operations, and developing processes that improve Mean Time to Repair (MTTR), accessibility, diagnostic capability, modularity, and field service efficiency. The manager provides both technical oversight and organizational leadership to embed maintainability principles throughout the product lifecycle.

Responsibilities

Establish and govern maintainability standards, processes, and requirements across all products and platforms.

Develop recommendations to reduce service time, improve technician ergonomics, and eliminate repeat failures caused by maintainability issues.

Establish maintainability requirements and KPIs (e.g., MTTR, accessibility targets, tool requirements).

Drive improvements in diagnostic systems, fault isolation logic, and remote troubleshooting capabilities.

Translate field learnings into actionable design improvements, strategic insights, and long-term platform enhancements.

Represent maintainability requirements in design reviews, technical reviews, program gates, and executive updates.

Develop and/or recommend operating and capital budgets and control expenditures within approved budget objectives.

Design and direct the work of the team. Select, coach, and develop staff. Set clear expectations to inspire and motivate the team. Manage performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.

Oversee, direct, and assign activities and responsibilities that ensure the highest level of operating standards regarding facility appearance/cleanliness/orderliness and Environmental, Health and Safety.

Oversee and assign activities and responsibilities for projects to ensure timelines and budgets are met. Lead engineers through the implementation of new technologies and equipment. Define resource needs and work within budget and staffing parameters to accomplish objectives for the area of responsibility.

Essential Skills

Project management

Manufacturing engineering

New product development

Regulatory compliance

Process improvement

Audit

Manufacturing processes

Additional Skills & Qualifications

Bachelor's Degree

10 years' experience supporting a lean manufacturing environment

Minimum 5 years of experience with new product development

Minimum 10 years working with standards, processes, and cycle times

Experience working with multiple plants and reliability analysis

Work Environment

The position is based on-site at the headquarters in Waukesha. A relocation package is available, offering $15K to assist with relocation expenses.

Job Type & Location

This is a Contract to Hire position based out of Waukesha, WI.

Pay and Benefits

The pay range for this position is $77.00 - $87.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waukesha,WI.

Application Deadline

This position is anticipated to close on Jun 30, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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