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Customer Service Advisor

Valvoline • Massillon, OH • 2h ago

What You'll Do:

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting

impressions and build loyal customers by using product knowledge and services to present oil change options and

additional services. No matter your experience, our training program will prepare you to communicate successfully

with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you

become an expert on our products, services, and company knowledge.

At VIOC, "It all starts with our people." Creating a diverse and welcoming workplace with team members from varied

backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with

disabilities are strongly encouraged to apply.

The perks and benefits we'll provide you*:

Competitive weekly pay - $17.75 per hour

Paid on-the-job training - No previous automotive experience is required

Flexible work schedule: No late evenings or holidays

Paid time off (PTO), and holiday pay

Company provided uniforms and tools

Tuition and certification assistance and access to a FREE online university

Medical and prescription drug coverage - with Health Savings Account contributions

Dental, vision, and 401(k) retirement savings plans - 100% match up to 5%

We promote from within - a commitment we are passionate about

Back-up Child and Elder Care

50% discount on Valvoline Instant Oil Change (VIOC) automotive services

*Terms and conditions apply, and benefits may differ depending on location.

What you'll need to succeed:

Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations

Effective interpersonal and oral communication skills

Interacting with people face-to-face

Eagerness to learn and grow

Occasionally lift up to 50 pounds

Willing to be top-side technician cross-trained

Have full mobility and can work with your hands above your head

Can stand for extended periods of time and climb stairs

Comfortable working in a non-climate-controlled environment

This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions

English fluency in reading, writing, and speaking

How you'll advance in your career:

At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here (https://app.altrulabs.com/valvoline/vioc-careers) to learn more and

to hear from some of our 'Vamily' members. With an award-winning training program, commitment to safety, and fair

and honest values, we're here to help you reach every milestone.

*Terms and conditions apply, and benefits may differ depending on location

Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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