Customer Service Manager

Robert Half • Akron, OH • 1d ago

Description

Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.

Key Responsibilities:

Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow

Communicate regularly with office personnel, sales, shipping, customers, and internal departments

Assist with and prepare formal quotes for existing and prospective customers

Process purchase orders for tooling, proto@types, and production

Analyze current order patterns and review sales margins

Monitor daily invoice activity and maintain accurate customer account information

Maintain and organize master drawing files

Manage and support the Shipping Administrative Assistant

Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow

Assist with accounts receivable activities as needed

Ensure departmental adherence to ISO-compliant procedures

Participate in weekly customer calls and daily management meetings

Make rounds in the press room and perform light walking in the factory as needed

Cross-train with team members to provide short-term coverage and support

Travel occasionally to customer sites, as needed

Perform additional duties assigned by management

Requirements

Qualifications:

Strong written and verbal communication skills

Experience working cross-functionally with customers and internal departments

Background in customer service, order management, quoting, shipping coordination, or administrative operations

Ability to analyze order trends, invoices, and sales-related data

Comfortable working in both office and light manufacturing settings

Strong organizational skills and attention to detail

Ability to multitask and manage changing priorities effectively

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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