Customer Service Representative

Robert Half • Westbrook, CT • 4h ago

Description

osition Overview

We are seeking a professional, customer-focused Customer Service Representative to join our team. This individual will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience with every interaction. The ideal candidate is a strong communicator, organized, and committed to delivering excellent service.

Key Responsibilities

Respond to customer inquiries by phone, email, chat, or in person

Resolve customer concerns in a timely, courteous, and professional manner

Provide accurate information about products, services, policies, and procedures

Process orders, returns, exchanges, and account updates

Document customer interactions and maintain accurate records in internal systems

Escalate complex issues to the appropriate department as needed

Follow up with customers to confirm issue resolution and satisfaction

Support team goals related to response time, quality, and customer satisfaction

Qualifications

Prior customer service, call center, or administrative support experience preferred

Excellent verbal and written communication skills

Strong problem-solving and conflict-resolution abilities

Ability to multitask and work in a fast-paced environment

Proficiency with Microsoft Office and customer relationship management systems

Strong attention to detail and organizational skills

Preferred Qualifications

Experience working in a high-volume customer support environment

Bilingual skills are a plus

Familiarity with CRM platforms and order entry systems

Requirements - At least 2 years of experience in customer service, call center support, or a similar client-facing role.

Demonstrated ability to handle inbound calls efficiently while maintaining a detail-focused and helpful approach.

Experience with order entry and strong attention to detail when processing customer information.

Comfortable making outbound calls for follow-up, clarification, or issue resolution.

Strong verbal and written communication skills with the ability to interact clearly and effectively.

Ability to manage multiple tasks in a fast-paced environment while staying organized and accurate.

Proven commitment to delivering dependable customer support and building positive customer interactions. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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