Summary The incumbent functions as the Administrative Officer (AO) to the Community Care Section with CHAG Service located at Richard L. Roudebush VA Medical Center and supported catchment area, who will report directly to the Community Care Manager. The incumbent will perform a variety of duties across the full jurisdiction of the health care system in an extremely complex medical facility, which is constantly evolving within a highly complex and competitive geographic area. Responsibilities The purpose of Administrative Officer is to coordinate and implement all the administrative activities of the service. The position facilitates the active and complex interactions necessary for the smooth delivery of care across services within the facility. Principal duties and responsibilities include but are not limited too: The AO participates in the overall administrative, operational management, decision-making, policy development and resource allocation and utilization for the Service. Incumbent provides administrative and analytical expertise and works independently and closely on a day-to-day basis with the service supervisor or manager, Community Care Section in planning, identifying, resolving, and implementing complex management programs and policies related to the operation of Community Care. Provides for the overall administrative management of Community Care. Exercises independent and creative judgment in accomplishing major duties. This may include interpreting administrative policies, developing local polices, defining administrative requirements, and/or providing advice to the service supervisor on related issues. This will include, but is not limited to, monitors performance, suspense actions, and enforces the directions of the service supervisor or manager of Community Care to ensure issues are brought to closure. Assists in the planning, review, and reporting of data/statistical results of program/project studies. Performs a basic analysis of the data and generates a variety of reports. Coordinates incoming data from a variety of sources. Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system. Maintains automated system of program-specific data to track suspense's on items such as project milestones, progress reports, funding accomplishments, compliance strategies. Incumbent will be the administrative Point of Contact for the service SharePoint page, email groups, organizational charts, and Reusable Medical Equipment Program. Oversees general administrative work such as appointment calendars and scheduling of interviews and conference rooms (VAEA). Obtains and monitors the use of services, supplies, or equipment for the offices. Plans for, justifies, and places requests for items such as space, projects, replacements, etc. Determines suspense dates for projects and follows up with supervisor/staff members of the VISN/local/internal action items prior to the meeting and makes administrative arrangements as required. Incumbent has the potential to serve as the VATAS Administrator for the service, this includes but not limited to certifying timecards, approving, and denying leave, premium pay, and internal voluntary reassignment requests (IVRR), and running time and leave reports as requested by CHAG and Community Care Management. Incumbent ensures OSHA compliance by performing various safety rounding's/assessments, maintaining safety data sheets, and reviewing/revising the service COOP as needed. The incumbent will serve as the service's Automated Data Processing Application Coordinator (ADPAC), record liaison, key controller, and PIV sponsor. Job duties related to ADPAC (including, but not limited to support all Community Care software and data management systems. Support includes understanding and ensuring availability of access, hardware, peripherals, equipment management, troubleshooting and user training. Products and systems include CPRS, VSSC and other VA data sites, Vista, Purchase Cards, Travel, etc. The ADPAC helps ensures compliance and integrity of VA, Joint Commission, OIG, and other regulatory and quality management bodies. Work Schedule: Monday-Friday 7:00am-330pm or 8:00am-430pm Telework: This position may be authorized for Ad-Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD918790 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/26/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: administrative, operational management, decision-making, policy development and resource allocation and utilization for the Service. The AO provides administrative and analytical expertise and works independently and closely on a day-to-day basis with the service supervisor or manager, Community Care Section in planning, identifying, resolving, and implementing complex management programs and policies related to the operation of Community Care. This may include interpreting administrative policies, developing local polices, defining administrative requirements, and/or providing advice to the service supervisor on related issues. This will include, but is not limited to, monitors performance, suspense actions, and enforces the directions of the service supervisor or manager of Community Care to ensure issues are brought to closure. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's degree or 2 full years of progressively higher level graduate education that demonstrates the competencies necessary to perform the duties of this position. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond one year completed graduate level education (in excess of the first year or 18 semester hours) and specialized experience to meet total experience requirements. You will be rated on the following Competencies for this position: Administration and Management Auditing Education & Training Information Management Manages Human Resources Personnel & Human Resources Planning & Evaluating Teaching Others Computer Skills Budget Administration Data Management Preferred Experience includes but not limited too: Community Care, Scheduling, Training, Customer Service and Data Analysis. Physical Requirements and Work Environment: The work is primarily sedentary and is usually accomplished while the employee is comfortably seated at a desk or table. Some physical demands such as standing, walking, bending, and lifting (up to 40 pounds) is required. Work is typically performed in an adequately lighted and climate-controlled office. You may qualify based on your experience and/or education as described below: For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
