Summary This position is a Lead Transportation Assistant in the Veterans Transportation Service (VTS) and VA St. Louis Health Care System (VASTLHCS) and acts as primary contact to Veterans for transportation needs. The incumbent works with the VTS Supervisory, Transportation Assistant for workload forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation, and ongoing operational flow of the program. Responsibilities MAJOR DUTIES AND RESPONSIBILITIES Leader Duties Responsible to the supervisor for ensuring that the work assignments of the other employees of the team are carried out by performing a range of duties such as distributing and balancing the workload among employees Assures timely accomplishment of the assigned workload Monitors the status and progress of work and makes day-to-day adjustments Estimates and reports on expected time of completion of work and maintains records of work accomplishments and time expended - preparing production reports as requested Instructs employees in specific tasks and job techniques and makes available written instructions, reference materials and supplies Gives on the job training to new employees Maintains a current knowledge of and answers questions related to procedures, policies, directives Obtains needed information or decisions from supervisor on problems that come up, checking on work in progress or spot checking work not requiring review Reviews completed work to see that supervisor's instruction on work sequence, procedures, methods, and deadlines have been met Amends or rejects work not meeting established standards - referring to supervisor questions or matters not covered by standards and problems in meeting performance standards Monitors working conditions such as seating, ventilation, lighting, safety Approves leave for a few hours or for emergencies Informs employees of available services and employee activities Resolves simple, informal complaints of employees and refers others to supervisor Reports to supervisor on performance, progress, and training needs of employees, and on behavior problems Provides information to supervisor concerning promotions, reassignment, recognition of outstanding performance, and personnel needs Scheduling, Data Collection & Tracking Support Performs work involving consult management, appointment scheduling and admissions scheduling Evaluate documents, e.g., sampling plans, permit applications and other data collection forms Aggregates in-coming data from a variety of sources Reviews documents, reports and/or applications and ensures data entry is complete and accurate Enters information into an automated tracking system Receives DSS extracts to verify that the workload being captured in DSS is correct Maintains automated system of program-specific data to track items such as service project milestones, progress reports, program trends, performance measures, compliance strategies Interacts with various other transportation services such as Emergency Medical Service, Volunteer Transportation Network, Disabled American Veterans, Veterans of Foreign Wars and other transportation providers Performance Measures Support Coordinates service practices that decrease waits and delays for patients Plans consult processing flow to ensure veterans receive consultations in a timely manner Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations Administers quality monitors to be utilized in the internal consultation process to measure the success of efforts to provide seamless care and to support the education of staff in the proper use of the electronic record, to include internal consultation processes Coordination, Program Planning and Advisory Services Plans for, organizes, administers, and directs how the work will be accomplished for the VTS program Plans and directs programs that provide support services functions and require the application of specialized knowledge and skills Planning responsibilities require consideration of support services e.g., systems management, operations, workload forecasting, review, and reporting of data/statistical results of program/project studies, vehicle maintenance and repair Review workload @types in Veteran Transportation Service Daily validate program workload and ensure reporting is accurate Responds to "action required" notifications, ensuring the primary providers are correct Coordinates the day-to-day operation of VTS program flow, processes, and functions Provides technical and management guidance necessary to achieve the optimum use of service resources Plans and provides support services in the following @types of program areas: electronic records management; driver scheduling setup & management; space utilization services Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs. Performs other related duties as assigned Work Schedule: M-F, 7:30am - 4:00pm Telework: Not Authorized Virtual: Not Authorized Position Description/PD#: Lead Transportation Assistant/PD09827A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/23/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge and application of an extensive body of transportation regulations, methods and practices to perform a wide variety of interrelated or nonstandard transportation support assignments and resolve a wide range of problems, ability to interpret contracts for transportation services, how to organize and maintain documentation and records supporting the VTS and associated programs, office automation abilities, to include knowledge of email system, MS Office, spreadsheets, and other equipment, ability to retrieve data and electronic records for reports and measurements. You will be rated on the following Competencies for this position: Computer Skills Customer Service (Clerical/Technical) Organizational Stewardship Transportation Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires no special physical demands, but will require some physical effort such as standing, walking, bending, or sitting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
